Service Delivery Manager

bswift

Service Delivery Manager configuring benefits administration platforms for bswift’s clients. Implementing client sites, resolving issues, and improving service delivery across remote US operations.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration, including configuration of benefits administration platforms and client-facing project management. Strong analytical, problem-solving, and communication skills are essential for managing client relationships and delivering quality outcomes.

Highest-signal resume keywords

Benefits AdministrationProject ManagementClient-Facing ExperienceMicrosoft Excel ProficiencySystem Configuration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits PlansEligibility RulesEnrollment ProcessesPlan SetupSite ConfigurationVLOOKUPsPivot TablesTechnical DemonstrationsQuality Assurance TestingProcess Improvement

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationTeamwork

Tools & Technologies

Benefits Administration PlatformsHR TechnologySaaS-Based Solutions

Industry Keywords

Client ImplementationService Delivery ProcessesClient Sign-OffCarrier Feed SetupPayroll Feed Maintenance

About the role

Key responsibilities & impact

Manage and provide technical guidance through implementation of new client websites
Update client sites as requirements change, including benefit class matrices, requirements documents, rates, permissions, field options, site text, and implementation question logs
Test client sites for quality assurance and drive resolution of identified issues
Partner with product management, development, and call center teams to meet client deliverables
Create, manage, and obtain client sign-off on implementation deliverables
Configure systems for annual benefit program changes and client acquisitions
Execute non-automated service delivery processes
Research and resolve client system and process inquiries
Train clients through presentations and demonstrations
Test system functionality and conduct technical and product demonstrations
Triage client tickets within 24 hours and maintain ownership through resolution
Drive process improvements and lead client meetings as needed
Coach and mentor team members
Manage carrier and payroll feed setup and maintenance
Support sales and marketing activities, lead special projects, and develop fulfillment procedures

Requirements

What you’ll need

Bachelor’s Degree or an equivalent combination of education and experience
5+ years of direct client-facing experience and/or associate or analyst experience
2+ years of project management experience
Experience in benefits administration, including benefit plans, eligibility rules, enrollment processes, and client benefit programs
Hands-on experience configuring benefits administration platforms, including plan setup, eligibility rules, rates, permissions, and site configuration
Solid technical background and ability to configure complex systems
Proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables
Strong written and verbal communication skills for technical and non-technical audiences
Exceptional analytical and problem-solving skills
Ability to work in a fast-paced, ambiguous environment while maintaining quality outcomes
High productivity, reliability, and attention to detail
Teamwork, client service, and business-results orientation
Preferred: experience supporting HR technology or SaaS-based benefits administration platforms
Preferred: experience in professional services or client implementation environments

Benefits

Comp & perks

Health, dental, and vision plans
Performance-based incentives
Remote-first, office-friendly work environment
Employer-sponsored retirement savings plans
Career growth opportunities through training and resources
Mental health, financial planning, and wellness resources
Supportive culture emphasizing collaboration, open communication, and creative problem-solving
Generous compensation and benefits package