Senior Project Manager – Service Delivery

bswift

Senior Project Manager leading client-facing benefits administration initiatives focused on service delivery excellence. Collaborating with various teams to ensure high-quality execution and exceptional client experience.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Support the Service Delivery organization by leading client‐facing benefits administration initiatives focused on service delivery excellence, operational readiness, and annual enrollment (AE).
Lead and manage client‐facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and cross‐functional partners.
Drive projects related to client onboarding, ongoing service delivery enhancements, platform configuration, operational readiness, and annual enrollment execution.
Act as a primary project leader supporting Service Delivery teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client timelines or experience.
Ensure all client initiatives align with defined goals related to client health, satisfaction, retention, and long‐term partnership success.
Lead or support annual enrollment–related client projects, including planning, cross‐team coordination, readiness tracking, execution support, and post‐AE analysis.
Coordinate closely with service delivery, technology, product, and operations teams to ensure smooth execution during high‐volume, time‐sensitive benefit cycles.
Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders, with a strong focus on client impact and delivery readiness.

Requirements

What you’ll need

Bachelor’s degree required; advanced degree preferred.
5–10 years of experience working with benefits administration products and platforms in a client‐facing or service delivery environment.
Demonstrated experience servicing external clients and leading client‐driven initiatives within benefits administration or benefits technology.
2–5 years of direct project management experience managing complex, cross‐functional, client‐facing initiatives.
Strong understanding of service delivery models, operational workflows, and annual enrollment cycles.
Proficiency with Smartsheet (strongly required), Jira, and related project management tools.
Working knowledge of Agile, Scrum, and Waterfall methodologies.
Exceptional communication, organization, and stakeholder‐management skills with a strong client service mindset.
Ability to work independently in a remote environment while managing multiple client priorities.

Benefits

Comp & perks

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementbenefits administrationclient onboardingoperational readinessannual enrollmentservice delivery modelsoperational workflowsAgileScrumWaterfall

Soft Skills

communicationorganizationstakeholder managementclient service mindsetproblem solvingrisk managementdependency managementcross-functional collaborationtime managementindependence