bswift

EDI Operations Analyst II

bswift

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $22 - $29 per hour

Job Level

Mid-LevelSenior

Tech Stack

MS SQL ServerSQL

About the role

  • Support EDI Integration Consultants, Integration Managers, Configuration Specialists, and Development Managers focusing on file configuration, testing, and delivery of interfaces.
  • Configure files on the bswift EDI platform (Feedbuilder) to meet client and carrier deliverables.
  • Configure files based on client plan requirements and carrier file layouts.
  • Test new and existing file transmissions to ensure accuracy of client/carrier requirements.
  • Troubleshoot and resolve client/carrier inquiries regarding system and process issues.
  • Provide timely communication of status updates to ensure projects stay on track.
  • Deliver clear and detailed root cause analyses (RCA) back to Client Services within Ticket Tracker when troubleshooting issues.
  • Assist in QA testing and production verification during quarterly product releases.
  • Attend weekly team meetings to review priority topics.
  • Assist with Feedbuilder trainings and learn the file failure process.
  • Complete maintenance-type tickets such as archive files, PGP key updates, and file replacements.

Requirements

  • Bachelor’s Degree from a four-year college or university; or equivalent combination of education and experience.
  • Current or previous experience with benefits and/or implementation processes.
  • Proficiency in MS Excel and working knowledge of MS Office products (preferred).
  • Basic understanding of Microsoft SQL Server (preferred).
  • Strong problem-solving skills and ability to think outside the box.
  • Strong written and verbal communication skills; ability to interact with technical and non-technical personnel.
  • Ability to listen, clarify, and respond effectively to questions.
  • Initiative, high productivity, reliability, organization, and attention to detail.
  • Ability to make timely decisions and operate effectively in an ambiguous, fast-paced environment.
  • Willingness to work nights or weekends as necessary to meet client deliverables.
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