Support EDI Integration Consultants, Integration Managers, Configuration Specialists, and Development Managers focusing on file configuration, testing, and delivery of interfaces.
Configure files on the bswift EDI platform (Feedbuilder) to meet client and carrier deliverables.
Configure files based on client plan requirements and carrier file layouts.
Test new and existing file transmissions to ensure accuracy of client/carrier requirements.
Troubleshoot and resolve client/carrier inquiries regarding system and process issues.
Provide timely communication of status updates to ensure projects stay on track.
Deliver clear and detailed root cause analyses (RCA) back to Client Services within Ticket Tracker when troubleshooting issues.
Assist in QA testing and production verification during quarterly product releases.
Attend weekly team meetings to review priority topics.
Assist with Feedbuilder trainings and learn the file failure process.
Complete maintenance-type tickets such as archive files, PGP key updates, and file replacements.
Requirements
Bachelor’s Degree from a four-year college or university; or equivalent combination of education and experience.
Current or previous experience with benefits and/or implementation processes.
Proficiency in MS Excel and working knowledge of MS Office products (preferred).
Basic understanding of Microsoft SQL Server (preferred).
Strong problem-solving skills and ability to think outside the box.
Strong written and verbal communication skills; ability to interact with technical and non-technical personnel.
Ability to listen, clarify, and respond effectively to questions.
Initiative, high productivity, reliability, organization, and attention to detail.
Ability to make timely decisions and operate effectively in an ambiguous, fast-paced environment.
Willingness to work nights or weekends as necessary to meet client deliverables.