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About the role
Key responsibilities & impact- Serve as a bswift technical and subject matter expert in key client meetings, including implementation status meetings.
- Manage client expectations by anticipating potential issues and communicating realistic turnaround times and delivery dates.
- Proactively consult with clients on best practices, system configuration, and process changes needed to achieve client goals.
- Research and recommend system enhancements based on client needs and assist Product Managers and Developers with development specifications.
- Partner cross‑functionally to ensure all services are delivered in a timely and effective manner.
- Stay current on industry trends and recommend updates to bswift’s client service approach.
- Proactively identify implementation risks and escalate to the Implementation Lead.
- Own multiple areas of implementation, including system configuration, testing, and auditing, COBRA and Direct Bill setup management, client communications, vendor integrations, data conversion, and payroll coordination.
- Coach Implementation Analysts on deliverables and quality standards.
- Research, resolve, and respond to client inquiries related to system or process gaps.
- Manage, coach, and lead a team of Analysts and Project Specialists to achieve individual, team, and company goals.
- Identify and guide training activities to support development across the client services team.
- Provide timely feedback, coaching, and guidance to support professional growth.
- Facilitate feedback processes and recommend compensation and bonus changes.
- Support team members in setting personal goals aligned with company objectives.
- Deliver annual performance assessments.
- Lead and implement tactical initiatives to improve productivity, client and consumer satisfaction, and internal processes.
Requirements
What you’ll need- Bachelor’s degree in Business Administration or a related field.
- 5+ years of client relationship, consulting, and implementation experience.
- Current or prior experience with benefits administration and implementation processes.
- Excellent written and verbal communication skills with both technical and non‑technical audiences.
- Proven ability to build and maintain strong relationships with clients and brokers.
- Strong customer service orientation and attention to detail.
- Demonstrated people management and leadership skills aligned with bswift’s core values.
- Ability to work independently and collaboratively in a fast‑paced, ambiguous environment.
- Strong problem‑solving and analytical skills, with the ability to coach others through complex challenges.
- Advanced proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, data summaries) and working knowledge of other Microsoft Office tools.
- Willingness to travel as needed.
Benefits
Comp & perks- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationimplementation processessystem configurationdata conversionpayroll coordinationauditingvendor integrationscoachingproblem-solvinganalytical skills
Soft Skills
client relationship managementconsultingcommunication skillscustomer service orientationattention to detailpeople managementleadership skillsindependent workcollaborationperformance assessment