Implementations Manager

bswift

Manager overseeing client implementations and team performance at bswift. Leading analysts to ensure optimal client satisfaction through effective project management and collaboration.

Posted 4/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a bswift technical and subject matter expert in key client meetings, including implementation status meetings.
Manage client expectations by anticipating potential issues and communicating realistic turnaround times and delivery dates.
Proactively consult with clients on best practices, system configuration, and process changes needed to achieve client goals.
Research and recommend system enhancements based on client needs and assist Product Managers and Developers with development specifications.
Partner cross‑functionally to ensure all services are delivered in a timely and effective manner.
Stay current on industry trends and recommend updates to bswift’s client service approach.
Proactively identify implementation risks and escalate to the Implementation Lead.
Own multiple areas of implementation, including system configuration, testing, and auditing, COBRA and Direct Bill setup management, client communications, vendor integrations, data conversion, and payroll coordination.
Coach Implementation Analysts on deliverables and quality standards.
Research, resolve, and respond to client inquiries related to system or process gaps.
Manage, coach, and lead a team of Analysts and Project Specialists to achieve individual, team, and company goals.
Identify and guide training activities to support development across the client services team.
Provide timely feedback, coaching, and guidance to support professional growth.
Facilitate feedback processes and recommend compensation and bonus changes.
Support team members in setting personal goals aligned with company objectives.
Deliver annual performance assessments.
Lead and implement tactical initiatives to improve productivity, client and consumer satisfaction, and internal processes.

Requirements

What you’ll need

Bachelor’s degree in Business Administration or a related field.
5+ years of client relationship, consulting, and implementation experience.
Current or prior experience with benefits administration and implementation processes.
Excellent written and verbal communication skills with both technical and non‑technical audiences.
Proven ability to build and maintain strong relationships with clients and brokers.
Strong customer service orientation and attention to detail.
Demonstrated people management and leadership skills aligned with bswift’s core values.
Ability to work independently and collaboratively in a fast‑paced, ambiguous environment.
Strong problem‑solving and analytical skills, with the ability to coach others through complex challenges.
Advanced proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, data summaries) and working knowledge of other Microsoft Office tools.
Willingness to travel as needed.

Benefits

Comp & perks

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits administrationimplementation processessystem configurationdata conversionpayroll coordinationauditingvendor integrationscoachingproblem-solvinganalytical skills

Soft Skills

client relationship managementconsultingcommunication skillscustomer service orientationattention to detailpeople managementleadership skillsindependent workcollaborationperformance assessment