Service Center Client Manager

bswift

full-time

Posted on: 1/9/2026

Location Type: Remote

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💰 $70,000 - $90,000 per year

About the role

Serve as a strategic partner and advocate for your clients, ensuring their goals and service expectations are exceeded.
Lead proactive client meetings, analyze root causes, and implement high-impact process improvements.
Collaborate with internal teams to enhance training, tools, and resources that empower Service Center teams.
Support sales and implementation efforts by showcasing Service Center value and ensuring flawless go-lives.
Quickly resolve escalations, turning challenges into opportunities for stronger relationships.
Use data and storytelling to highlight successes and drive continuous improvement.

Bachelor’s degree or equivalent experience.
2–5 years of client management, with proven results leading projects and teams.
2–5 years in customer care, service center, or call center environments.
Experience in process improvement and benefits administration.
Outstanding communication, analytical, and relationship-building skills.
Adaptability, initiative, and the ability to manage multiple priorities in a fast-paced setting.
A passion for delivering results and making a difference for clients and colleagues.

Benefits

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Tip: use these terms in your resume and cover letter to boost ATS matches.

process improvementdata analysisproject managementbenefits administration

communicationanalytical skillsrelationship-buildingadaptabilityinitiativemulti-taskingclient advocacy

Bachelor’s degree