bswift

Operations Analyst II – Fulfillment Center of Excellence

bswift

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $30 - $32 per hour

Job Level

JuniorMid-Level

About the role

  • Execute standard client deliverables and tasks within assigned fulfillment areas.
  • Perform routine audits and file reviews to ensure data accuracy and compliance.
  • Assist with setting up and coordinating workflows for communications, demographic updates, and file processes.
  • Provide support for client inquiries related to bswift systems, files, or deliverables.
  • Maintain clear documentation of workflows, procedures, and fulfillment processes.
  • Collaborate with internal teams to troubleshoot issues and resolve discrepancies in a timely manner.
  • Communicate status updates and risks to relevant team members or managers.
  • Support peers, Analysts II, Senior Operations Associates, and Managers as needed.
  • Help prepare materials or assist with basic training sessions or demos.
  • Participate in ongoing process improvement initiatives within the team.
  • Support implementation activities or special projects as assigned.
  • Foster positive, professional communication with internal stakeholders and clients.

Requirements

  • 1–2 years of experience in benefits administration, client services, HR/HRIS, payroll, or related field.
  • Proficiency in Excel (VLOOKUP, Pivot Tables, basic formulas).
  • Strong analytical skills and attention to detail.
  • Clear written and verbal communication skills, with the ability to work with both technical and non-technical colleagues.
  • Ability to prioritize tasks, meet deadlines, and work in a fast-paced environment.
  • Strong problem-solving skills and willingness to take initiative.
  • High reliability, organization, accuracy, and follow-through.
  • Bachelor’s degree or equivalent combination of education and experience.
Benefits
  • Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
  • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
  • Remote first, Office friendly environment! No time to commute? No problem!
  • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
  • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
  • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
  • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ExcelVLOOKUPPivot Tablesdata accuracycompliancebenefits administrationHRISpayrollanalytical skillsprocess improvement
Soft skills
communication skillsproblem-solving skillsattention to detailorganizationreliabilityinitiativeprioritizationcollaborationtrainingclient services