Account Manager, SMB – French Market

bsport

Account Manager growing SMB fitness and wellness studio accounts for bsport’s technology platform. Driving retention, product adoption, and expansion across the French market at scale.

Posted 8/10/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume SMB accounts, driving customer retention, and identifying upsell opportunities through data-driven insights and effective communication. Proficient in building scalable processes and utilizing AI tools to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Account ManagementCustomer RetentionData-Driven Decision MakingCRM DisciplineFrench Market Focus

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

PrioritizationClear CommunicationAutonomyGenuine Interest in Automation

Tools & Technologies

AI Tools

Industry Keywords

SMB StudiosUpsell OpportunitiesCustomer EngagementRevenue GrowthProduct Adoption

About the role

Key responsibilities & impact

Own a high-volume portfolio of SMB studios and be accountable for keeping them and growing them
Prioritize accounts most at risk and most ready to expand, and act on them first
Drive retention and uncover upsell opportunities through usage and intent signals
Build low-touch, repeatable playbooks
Use AI and tooling to extend reach and reduce repetitive work
Keep the customer book clean and the pipeline honest
Flag risks early and feed learnings back into how the team works
Drive product adoption and customer engagement
Identify upsell and expansion opportunities
Impact customer retention, satisfaction, and revenue growth

Requirements

What you’ll need

Sharp sense of prioritization
Autonomy to run your own book
Data-driven instinct and comfort using signals to guide actions
Strong CRM discipline
Genuine interest in automating repetitive tasks
Ability to manage accounts at scale without losing the human touch
Clear, concise communication that works at volume
French market focus

Benefits

Comp & perks

Vibrant office in Passeig de Gracia, Barcelona, with free drinks and snacks
Hybrid working model: 1 remote day per week, plus 15 extra remote days per year
Health insurance with Alan, fully covered by the company
Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps
Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way
A diverse, collaborative workplace - join an international team!
Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule
Paid sick leave
Regular one-to-one coaching
Team training sessions
Continuous feedback from experienced managers
AI embedded into your workflow