BSC Group

IT Support

• Manage incoming requests from end users in a quick, friendly manner and log them into a helpdesk ticketing system.
• Diagnose and troubleshoot hardware, software and network issues from end user reported cases.
• Add and expand on documentation in an internal knowledgebase system.
• Develop internal training materials for end users.
• Assist in internal processes for imaging, managing, and deploying hardware.
• Assist with IT onboarding and offboarding of employees.
• User administration across on-premises and cloud-based systems.
• Work closely with the Systems Administrator and IT management on large infrastructure projects
• Help manage anti-virus, MDM/MAM, and device encryption.
• Complete projects and other responsibilities as assigned.

Senior Helpdesk Technician

Civil Engineer

• Deliver innovative, sustainable, and resilient solutions for energy and utility infrastructure development projects
• Identify potential risks and constraints early in the project lifecycle
• Develop effective mitigation strategies for project delivery
• Strengthen client relationships within the energy and utility sector

Senior Helpdesk Technician

Civil Engineering Project Manager