BryceTech

Customer Support

• Provide planning and program support for multiple leadership development programs.
• Perform day-to-day operations of the program and related activities.
• Offer assistance, technical guidance, consultation and support to customers advising to the latest regulatory and instructional materials related to the program and activities.
• Partner with vendors to schedule offsite trainings.
• Enter all scheduled classes into the Learning Management System (LMS).
• Manage enrollments and cancellations in the LMS.
• Ensure the delivery and quality of all administrative processes, including calls for nomination, acceptance/regret letters, and submission packages.
• Market training offerings through appropriate communication channels and ensure relevant SharePoint pages are up to date and accurate.
• Organize records and files from numerous data calls and maintain a tracking system for incoming requests, data calls, and outgoing correspondence.
• Create and maintain a tracking system for tasks, requests, and actions.
• Attend and participate in stakeholder meetings, documenting and following up on important actions and decisions.
• Support the selection process and data management for all assigned cohort programs.
• Work with the budget analyst to track budgets for offsite trainings.
• Support the program leads in developing recommendations for program and process enhancements.
• Coordinate project assessment activities, monthly reviews, and other activities as directed.
• Schedule meetings with various stakeholders.
• Create and distribute communications to a variety of stakeholders.
• Traveling to NASA centers for training opportunities once per quarter.

Human Capital Program Support Specialist