Operations and Community Manager
BruntWork
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Implement and manage a centralized knowledge base, ensuring easy access to all company resources and client information
- Oversee client onboarding, community engagement, and support processes, optimizing for efficiency and satisfaction
- Coordinate and moderate weekly Mastermind calls, extracting key insights for content repurposing
- Manage financial processes, including payment monitoring, subscription adjustments, and reporting
- Plan and execute both virtual and in-person events, including international trips
- Develop and maintain comprehensive client profiles to enable personalized support and targeted resource recommendations
- Collaborate with the content team to ensure seamless integration of community insights into course materials and resources
Requirements
- Proven experience in operations management, preferably in a SaaS or education-focused environment
- Strong proficiency in project management tools and knowledge management systems
- Excellent communication skills with the ability to engage effectively with clients and team members
- Experience with community management and moderation in online platforms
- Familiarity with financial management tools and basic accounting principles
- Demonstrated ability to implement and optimize workflows using various software tools
- Adaptability and eagerness to learn new technologies, especially in AI and automation
Benefits
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementproject managementknowledge management systemsfinancial managementaccounting principlesworkflow optimizationcommunity managementcontent repurposingevent planningclient onboarding
Soft skills
communicationclient engagementteam collaborationadaptabilityproblem-solvingorganizational skillsmoderationinsight extractionpersonalized supportsatisfaction optimization