BRUNT Workwear

Financial Planning and Analysis

• Manage the wholesale P&L and lead financial planning, budgeting, forecasting, and reporting for Wholesale
• Ensure the accuracy, integrity, and completeness of wholesale financial data, ad hoc models, forecasting, and reporting
• Act as the primary financial partner for Wholesale, Demand Planning, and Marketing, providing insights that guide business decisions
• Support the Vice President, FP&A on board / investor materials and executive communications
• Lead annual budgeting and forecasting processes for Wholesale and maintain ownership of the wholesale operating model
• Monitor performance vs. budget, conduct variance analysis, and deliver actionable insights on drivers including revenue, gross margin, returns, discounts, warehousing, and operating expenses
• Maintain a rolling 18-month forecast with the Vice President, FP&A to provide forward-looking visibility
• Build and enhance financial models to support planning, scenario analysis, and decision-making
• Deliver clear, concise financial reporting and analysis highlighting risks, opportunities, and recommendations
• Prepare and present analysis, board materials, and investor deliverables with accuracy and clarity
• Drive process improvements to streamline forecasting, reporting, and planning cycles
• Provide input on scaling the finance function and mentor junior team members as the business grows

FP&A Manager, Wholesale

Vice President

• Report to the Senior Vice President of Growth and lead the strategy, programs, and cross-functional execution that keeps customers coming back
• Scale retention channels to increase customer LTV and repeat behavior and strengthen loyalty through CRM, lifecycle marketing, post-purchase experiences, and subscriptions
• Build a best-in-class retention engine across email, SMS, loyalty, referral, repeat purchase journeys, winbacks, subscriptions, post-purchase, and transactional experiences
• Define KPIs and own measurement and modeling for metrics such as LTV, repeat rate, churn, engagement, and CLV to CAC ratio
• Partner with Growth, Creative, Digital Product, Product, and CX to design and launch on-brand, performance-optimized campaigns and programs
• Work with CX and fulfillment teams to transform post-purchase and customer service moments into retention opportunities
• Integrate insights from frontline crew, customer service reps, consumer insights, community team, and retail partners to improve touchpoints
• Oversee CRM tools (e.g. Klaviyo, PostScript) and customer data segmentation to personalize experiences across the user journey
• Develop an experimentation and A/B testing roadmap to optimize email/SMS campaign/flow performance and lifecycle touchpoints
• Identify, evaluate, and implement new technologies and platforms including loyalty program evolution and subscription mechanics

Vice President, Retention

Customer Support

• Engage with customers using chat and email channels and complete an average of 120 tickets per day
• Meet or exceed department SLAs of 90% CSAT, 24 hour response time, and efficiency thresholds
• Improve customer support policies & procedures by offering feedback and solutions to managers
• Become a product expert across BRUNT's product portfolio and help customers select the right product
• Become a process and policy expert and make customer-centric decisions
• Work with management to achieve quarterly CX strategies / OKRs
• Collaborate cross-functionally to drive operational improvements across purchase, warranty and returns
• Track customer feedback trends and prepare insights for company-wide sharing

Customer Experience Representative

Procurement

• Source, evaluate, and manage global apparel factories and raw material suppliers
• Travel internationally to build and manage supplier relationships and implement sourcing strategies
• Lead supplier negotiations on cost, terms, capacity, lead times, and manufacturing standards
• Ensure calendar alignment and on-time delivery
• Partner closely with Product, Tech Design, and Supply Chain to align raw material sourcing with seasonal line plans
• Build strong working relationships with domestic and international factories to ensure calendar alignment and on-time delivery
• Collaborate on demand forecasting to optimize inventory levels, turns, and in-stock performance
• Monitor supplier performance through scorecards, SLAs, and regular reviews
• Develop and execute contingency plans for supply disruptions
• Collaborate with Quality and Compliance teams to ensure materials meet durability, safety, and sustainability standards
• Support material compliance testing, certifications, and sustainability reporting
• Maintain weekly WIP tracking to monitor production progress
• Identify process improvement opportunities and contribute to sourcing strategy development

FP&A Manager, Wholesale

Vice President, Retention

Customer Experience Representative

Senior Sourcing Manager