Manager – Warranty Excellence and Transformation

Brunswick Corporation

Manager leading warranty service teams within a multi-brand organization. Driving continuous improvement in service performance and customer satisfaction at Brunswick Boat Group.

Posted 6/16/2026full-timeKnoxville • Florida, Tennessee • 🇺🇸 United StatesSeniorLead💰 $103,200 - $144,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a central Warranty service organization
Build and sustain a high-performing, globally aligned service organization dedicated to delivering best-in-class warranty service
Act as a trusted guide and mentor for internal warranty service teams
Define critical competencies, establish standards, and implement training programs to enhance team capabilities
Develop talent and build clear succession plans
Execute on service strategic vision
Drive significant capability improvements (including goals, KPIs, and organizational implications)
Develop strategies and lead initiatives to position Brunswick at the forefront of the industry in service levels and digital tools
Lead system enhancements with IT and AI-driven initiatives to improve service delivery
Advance and implement specific warranty strategies aligned with business objectives
Develop dealer engagement and training plans to drive adoption, efficiency, and satisfaction
Establish performance targets and monitor warranty service levels against defined KPIs
Optimize internal processes
Standardize critical warranty service processes across brands where appropriate
Challenge the status quo by identifying opportunities to improve processes, tools, and workflows
Optimize the use of Salesforce Service capabilities and other strategic platforms in use or under development
Develop and embed advanced analytics as a core capability within customer service operations
Lead engagement with the dealer network to identify warranty service pain points, expectations, and improvement opportunities
Benchmark best-in-class organizations delivering superior warranty service experiences
Identify and translate consumer expectations into actionable improvements at the brand level

Requirements

What you’ll need

Bachelor’s degree in business administration or a related field
Minimum of 10 years of relevant experience in customer service, IT, commercial strategy, supply chain, or related disciplines
Proven experience leading teams and complex projects, preferably across multiple sites and functions
Demonstrated ability to influence and lead stakeholders without direct authority
Strong leadership, problem-solving, and decision-making capabilities
Collaborative, empathetic, and results-driven mindset with a high level of ownership and accountability
Excellent communication, negotiation, and stakeholder management skills

Benefits

Comp & perks

Medical, dental, vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Wellbeing program
Product purchase discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

advanced analyticsKPI developmentprocess optimizationwarranty strategiesservice delivery improvementtraining program implementationdigital toolsIT-driven initiativesSalesforce Service capabilitiesproject management

Soft Skills

leadershipproblem-solvingdecision-makingcollaborationempathyresults-driven mindsetownershipaccountabilitycommunicationstakeholder management

Certifications

Bachelor’s degree in business administrationrelated field degree