Large Vessel Support Specialist

Brunswick Corporation

Provide technical support for Mercury and Brunswick products, specializing in large vessel systems. Role involves 75-90% travel and customer interaction across Washington state.

Posted 4/29/2026full-timeArlington • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $86,500 - $126,800 per yearWebsite

About the role

Key responsibilities & impact

Providing technical/service support for dealers, brokers, and retail customers
Assisting in service management, customer relations/satisfaction, warranty adjustments
Investigating, diagnosing and resolving service-related product malfunctions
Completing evaluations of dealers for service upgrades
Performing account management responsibilities including prospecting and dealer selection
Supporting OEM Boat-builder service as required
Providing in-field support for product liability lawsuits
Interacting with consumers to resolve product questions and issues
Participating in marketing events and special projects as required

Requirements

What you’ll need

Thorough knowledge of Mercury products
Thorough knowledge of large vessel systems, with focus on electrical systems
Full understanding of customer service philosophy and procedures of the company
Thorough knowledge of marine industry service management
Interpersonal skills necessary to deal with customers
Effectively plan, develop, execute strategies for product issue resolution, installation and integration
Excellent organization and planning skills
Willingness to travel (75% - 90%)
Occasional multi-week travel events may be required
Ability to work independently, make accurate decisions and analyze risk
Excellent interpersonal skills, meticulous data gathering capabilities
Computer and technology skills, capitalizing on effective communication through digital media

Benefits

Comp & perks

Medical
Dental
Vision
Paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
Well-being program
Product purchase discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

knowledge of Mercury productsknowledge of large vessel systemsknowledge of electrical systemsmarine industry service managementservice managementproduct issue resolutioninstallationintegration

Soft Skills

interpersonal skillscustomer serviceorganization skillsplanning skillsindependent workdecision makingrisk analysisdata gathering