Brunswick Corporation

Technical Account Manager

Brunswick Corporation

full-time

Posted on:

Location Type: Office

Location: Austin • Texas • United States

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Salary

💰 $86,500 - $126,800 per year

About the role

  • Provide all dealer and retail customers with technical/service support
  • Travel your assigned territory to diagnose and resolve service-related product malfunctions
  • Independent autonomous travel to complete and submit reports on field-related activities
  • Complete ongoing evaluations of all dealers
  • Communicate information to service, manufacturing, and quality engineering groups
  • Manage career development for dealer technicians
  • Assist and advise OEMs of product configuration, training, installation, and integration as required
  • Organize site visits to provide improved dealer and OEM support
  • Provide in-field support to Mercury Legal department

Requirements

  • Thorough knowledge of Mercury products, vessel & electrical systems
  • Complete understanding of customer service philosophy and procedures of the company
  • Interpersonal skills necessary to deal with dealers, customers, brokers, and OEMs
  • Effectively plan, develop, and execute product issue resolution, installation, and integration in the field
  • Willingness to travel (50% - 75%)
  • Occasional multi-week travel events may be required
  • Ability to work independently, make accurate decisions, and analyze risk
  • Excellent interpersonal skills, meticulous data gathering capabilities
  • Excellent Computer and technology skills
  • Five or more years in a marine service-related capacity
  • Diverse advanced marine Mechanical/Electrical background
Benefits
  • Medical, dental, vision
  • Paid vacation
  • 401k (up to 4% match)
  • Health Savings Account (with company contribution)
  • Well-being program
  • Product purchase discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportservice supportproduct issue resolutioninstallationintegrationdata gatheringmarine servicemechanical backgroundelectrical backgrounddiagnosing malfunctions
Soft Skills
interpersonal skillsindependent decision makinganalytical skillscommunication skillsorganizational skillscareer development managementcustomer service philosophyplanning skillsexecution skillsmeticulousness