Manager

• Lead and develop a high-performing technical service team.
• Establish and monitor service KPIs to ensure operational excellence.
• Conduct regular team meetings, training, and performance reviews.
• Act as the escalation point for complex consumer and dealer issues.
• Build and maintain strong relationships with key dealers and customers.
• Ensure timely and effective resolution of escalated service cases.
• Lead cross-functional projects focused on product quality and service process improvements.
• Collaborate with engineering and quality teams to address field issues.
• Provide technical guidance to internal teams and external stakeholders.
• Track and analyze customer satisfaction scores and implement action plans.

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