Operations & Supply Chain Lead

BRUNA The Label

Operations & Supply Chain Lead managing end-to-end supply chain operations for luxury jewelry brand. Overseeing procurement, logistics, and customer experience strategy.

Posted 6/2/2026full-timeRemote • 🇦🇹 AustriaSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own our end-to-end supply chain, including forecasting, ordering, stock management, international shipping, distribution, import, and customs.
Oversee our 3PL partner in Vienna and ensure warehouse operations run smoothly.
Build and maintain strong relationships with our main production partners in Thailand and Italy.
Collaborate closely with our design team to bring new products to life, oversee packaging coordination.
Lead our Customer Excellence team and shape how we show up for our customers at every touchpoint.
Track and optimize key department KPIs (return rates, on-time delivery, quality, efficiency, budget).
Partner with marketing, design, finance, and retail to optimize the end-to-end customer journey.

Requirements

What you’ll need

A strong track record in a senior operations or supply chain role, ideally within jewelry, accessories, or a comparable premium product category.
You've owned forecasting, procurement, supplier management, and logistics end-to-end.
Hands-on experience with ERP systems (such as SAP, D365, PLM, or similar).
Proven experience managing 3PL partners, international shipping, and customs.
You understand that operations and customer experience are two sides of the same coin.
Familiarity with the operational realities of running a D2C e-commerce brand (preferred).
You connect the dots across functions and build workflows that scale.
You build trust quickly, communicate clearly with internal and international stakeholders (German and English required).

Benefits

Comp & perks

Ownership & Impact: Join a small, ambitious team where your work directly shapes the trajectory of BRUNA.
A Culture of Trust & Openness: We hire exceptional people and trust them to do their best work.
Rooted in Our Values: Our five core values guide everything we do.
Investment in Your Growth: Your development matters to us. You'll have access to a dedicated learning budget and opportunities to grow your skills alongside the company.
Flexibility & Autonomy: As a remote-first company, we believe your best work happens when you have the freedom to manage your time and environment.
High Standards, Strong Culture: We take hiring seriously — not just for skills, but for people who are passionate about delivering great work and winning as a team.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

forecastingprocurementsupplier managementlogistics3PL managementinternational shippingcustomsKPI trackingbudget managementD2C e-commerce

Soft Skills

relationship buildingcommunicationcollaborationleadershiptrust buildingproblem solvingorganizational skillscustomer experience focuscross-functional coordinationworkflow optimization