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Field Service Systems/Applications Engineer
Bruker
full-time
Posted on:
Location: Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $64,800 - $113,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Ray
About the role
- Field Service, System, and Applications role supporting Bruker Nano Surfaces and Metrology Division
- Customer direct post-sale instrumentation and application support including installation, user and application training, instrument diagnostics/fix, and post-sale application support
- Install, qualify, troubleshoot, and qualify instruments, upgrades, and accessories
- Work with customers to diagnose complex electro-mechanical hardware/software instrument issues and drive solutions
- Create and maintain record of activity in support database and perform preventative maintenance
- Teach theory of operation and train new users, demonstrate instrument ability, and provide post-sale user and application training
- Travel domestically and internationally; work in government sites, semiconductor cleanrooms, production floors, and laboratories
- Home office based out of the Greater Phoenix, AZ area traveling to client sites
Requirements
- Minimum of 5 years of related experience with a Technical degree; or 3 years and a Bachelor degree; or a Masters degree without experience
- Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology
- Basic understanding of semiconductor processing and the integral role the metrology equipment plays within the process
- Proven understanding of engineering problem solving methods, statistical process control, and Gauge repeatability and reproducibility calculations
- Proven experience of analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc.
- Proven experience, independent judgment and discretion necessary to install, qualify and be a trainer and technical resource
- Proven experience to independently provide clear, logical, and effective communication
- Proven experience to develop, communicate, implement, and execute assigned project including achieving required deliverables on time
- Must have & maintain valid driver’s license
