Support Engineer
Bruker
full-time
Posted on:
Location Type: Office
Location: Madison • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $36 per hour
Job Level
Mid-LevelSenior
About the role
- Provide first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools
- Maintain spare parts inventory, applications lab equipment, and provide on-site customer and factory training
- Travel as necessary to support field operations and cross train field engineers
- Provide technical phone support to customers and field service personnel worldwide for Bruker AXS products
- Perform system repairs and maintain repair documentation of customer material and return to stock parts from the field
- Provide input and create service bulletins and other technical documentation
- Configure computers and peripherals as required
- Contribute to the development and delivery of service training classes
- Assist in the development and updating of technical maintenance manuals
- Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field
- Ensure Corrective/Preventive Action Reports (CPAR) are submitted as necessary.
- Ability to travel, as necessary to support field operations. Up to 50% travel.
Requirements
- 2- or 4-year degree in electronics, physics, chemistry, related sciences, or equivalent experience
- Strong competency with complex systems and technology to include electrical/electronics, mechanics, software, and chemistry technology
- Ability to work independently and in a team environment
- Motivated self-starter
- Ability to handle multiple tasks effectively
- Excellent customer service skills with the ability to communicate clearly and effectively
- High level technical hardware and software skills related to complex instrumentation
- Military training in technical fields is a plus.
Benefits
- 401(k) with company match
- Employee stock purchase plan
- Medical and dental plans
- Life insurance
- Short-term and long-term disability insurance
- Employee assistance program
- Paid time off including vacation, sick time and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportsystem repairsrepair documentationservice bulletinstechnical maintenance manualshardware skillssoftware skillscomplex systemselectrical technologymechanics
Soft skills
customer servicecommunicationindependent workteamworkmotivated self-startermulti-tasking
Certifications
2- or 4-year degree in electronics2- or 4-year degree in physics2- or 4-year degree in chemistrymilitary training in technical fields