Customer Success Specialist II
Learneo
Job Level
Senior
Tech Stack
Cloud
About the role
- Driving customer advocacy, assist clients to realize value from BrowserStack’s product portfolio
- Manage multiple stakeholders and multiple priorities for enterprise and strategic customers
- Onboard and train customers for effective platform usage
- Deliver personalized product demos and webinars
- Drive engagement with customers at key points in the customer journey to achieve adoption
- Identify risks and implement mitigation strategies for retention and growth
- Collaborate with AE/Renewals teams to ensure seamless renewals and pursue upsell/cross-sell
- Lead quarterly/monthly reviews, offering best practices and guidance
- Foster customer advocacy within your portfolio
- Demonstrate ROI to technical and executive audiences
Requirements
- 7-10 years of experience in Customer Success/Customer facing role
- Extensive experience in Customer Lifecycle Management, from onboarding to retention
- Skilled in conducting training sessions and leveraging playbooks for smooth adoption
- Proficient in driving product usage through check-ins, adoption insights, and engagement tracking
- Strong track record in cross-sells, up-sells, and renewals alongside AEs
- Experienced in churn prevention, proactive renewals, and resolving customer concerns
- Background in complex technology products with a deep understanding of business environments
- Excellent communication skills across email, phone, and in-person interactions
- Adept at identifying business needs, process gaps, and translating them into opportunities
- Ability to demonstrate ROI to both technical and executive audiences
- Flexible to work in shifts
- QA/testing experience is a plus
- Must be based in Hyderabad
