Browse AI

Customer Support

• Frontline troubleshooting of issues for our entire customer base
• Fluently communicate with customers to uncover and assist in solving issues
• Contribute FAQ’s to our knowledge base
• Capturing and reporting of bugs to the engineering team
• Own first line communication with our users providing a great experience
• Provide live demonstrations and tutorials to users

Customer Support Specialist

Engineering Manager

• Architect growth of engineering team from 7 to 25+
• Act as thought partner to CEO on company strategy
• Set architecture & roadmap for high-accuracy data extraction
• Automate processes and continuously measure improvements
• Collaborate with Product, GTM, and Customer teams

Customer Support Specialist

Head of Engineering