Visitor Centre Guide – Glenglassaugh, Benriach Distilleries

Brown-Forman

Visitor Centre Guide responsible for providing tours and tastings at Glenglassaugh and Benriach distilleries. Engaging visitors and supporting retail experiences consistently across both locations.

Posted 7/29/2026full-timeElgin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in hospitality and retail environments, with a focus on providing engaging tasting experiences and managing visitor interactions effectively. Possesses a solid understanding of whisky and the ability to creatively solve problems while managing time across multiple locations.

Highest-signal resume keywords

Customer Service ExperienceWhisky Industry KnowledgeTime ManagementCreative Problem SolvingConfident Guest Interaction

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly MannerEngagement Skills

Certifications & Qualifications

Current Driver's License

Industry Keywords

HospitalityRetailDistillery ToursTasting ExperiencesProduct Sales

About the role

Key responsibilities & impact

Host tours of the distilleries and provide tasting experiences
Manage tasting experiences and prepare drinks in bar areas
Interact with visitors and answer their questions
Support the retail side of the visitor centre, selling products and merchandise

Requirements

What you’ll need

Previous customer service experience in the hospitality or retail industry
Current driver's license and vehicle
Confident and friendly manner when welcoming guests
Strong interest in whisky or experience in the whisky industry
Ability to manage time between both locations and think creatively about problem solving

Benefits

Comp & perks

Accommodations available upon request including an Interpreter.