Sales Operations Support Representative

Brown & Brown Insurance

Sales Operations Support Representative providing support to agents through phone, chat, and email. Reviewing policies and resolving issues while ensuring compliance with guidelines.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing customer service inquiries and processing documentation in compliance with state regulations. Proficient in Microsoft Office and capable of handling confidential information with discretion.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office ProficiencyAttention to DetailOrganizational SkillsGeneral Lines Agent License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ProcessingTyping 50+ WPMPolicy ReviewDocumentation OrganizationCompliance Evaluation

Soft Skills

Time ManagementTeam CollaborationPositive AttitudeCommunication Skills

Certifications & Qualifications

General Lines Agent License

Industry Keywords

Insurance ConceptsUnderwriting PracticesStandard Operating ProceduresState-Specific Guidelines

About the role

Key responsibilities & impact

Answer phones, chats, emails, and process tasks to solve agency issues, questions, or concerns.
Second look policy review, stamp, and organize documentation required by states and/or carriers.
Prepare notices of cancelation and non-renewals for mailing in accordance with state-specific guidelines.
Review policy information in comparison to guidelines and correct/solve processing errors.
Evaluate documentation and information to determine compliance with regulations or standards.
Handle confidential information with tact and discretion.
Partner with other departments, agents, and carriers to resolve issues and address needs.
Follow Standard Operating Procedures for all tasks performed and provide feedback to Leaders for revisions.
Reflect a positive attitude toward others.
Cross train with peers and other departments.

Requirements

What you’ll need

High School diploma or equivalent
Aptitude to learn multiple computer systems
Proficiency with Microsoft Office Package (Excel, Word, Outlook)
Ability to work independently or in a team environment to achieve common goals
Knowledge of data processing capabilities and procedures
Schedule flexibility
Attention to detail
Time management
Organizational skills
Ability to demonstrate, understand, and apply department values: communication, accuracy, reliability, and excellence.
Typing 50+ wpm preferred.
3+ years of experience in customer service or related field preferred
General knowledge of standard insurance concepts, underwriting practices, and procedures preferred
General Lines Agent License preferred.

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.