Program Manager, Project Manager

Brown & Brown Insurance

Program & Project Manager responsible for case management system implementation and overseeing IT initiatives. Engage with stakeholders to align technology with business objectives.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading end-to-end implementation of case management systems, including project planning, stakeholder engagement, and user acceptance testing. Proficient in managing multiple concurrent projects while ensuring alignment with operational needs and strategic goals.

Highest-signal resume keywords

Project ManagementUser Acceptance Testing (UAT)Stakeholder EngagementProcess ImprovementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management MethodologiesRequirements GatheringProcess DesignConfiguration OversightSoftware ImplementationRisk ManagementChange ManagementBusiness Requirement Documents (BRDs)Functional SpecificationsSoftware Development Life Cycle (SDLC)

Soft Skills

Verbal CommunicationWritten CommunicationDecision MakingOrganizational SkillsProfessionalism

Tools & Technologies

JiraSmartsheetMS ProjectAzure DevOps

Industry Keywords

Case Management SystemCross-Functional TeamsStakeholder CoordinationProgram StructureGovernance

Tech Stack

Tools & technologies

AzurePMPSDLC

About the role

Key responsibilities & impact

Leads the end-to-end implementation of a new case management system, including planning, requirements gathering, process design, configuration oversight, stakeholder engagement, testing, deployment, and post-implementation optimization.
Establishes program structure, governance, timelines, milestones, and success metrics for the case management system initiative.
Partners with business leaders, IT, and vendors to align system capabilities with operational needs and strategic goals.
Identifies process improvements, automation opportunities, and best practices to enhance system effectiveness.
Leads and supports multiple concurrent business and technology projects and initiatives, ensuring prioritization, resource alignment, and on-time delivery.
Develops and maintains project plans, timelines, risk logs, and status reports across initiatives.
Collaborates with IT leadership to support broader technology roadmap execution and cross-functional project dependencies.
Oversees software implementation, enhancements, and lifecycle management for current case management system and other business applications.
Leads enhancement request process; prioritizes requests, gathers stakeholder input, and tracks to completion.
Creates and maintains business requirement documents (BRDs) and functional specifications.
Serves as liaison between business stakeholders, IT, and vendors to ensure clear communication and successful delivery.
Coordinates and leads user acceptance testing (UAT) to validate system functionality and business readiness.
Manages change management processes, including communication plans, training, and user adoption strategies.
Assists with development and maintenance of training materials, system documentation, and user manuals.
Monitors program and project performance, proactively identifying risks and implementation migration strategies.
Fosters team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication.
Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times.
Performs any other duties as may be assigned.

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
5-7 years work experience in project and/or program management, including software or IT initiatives
Demonstrated experience managing multiple concurrent projects or programs, including prioritization and resource coordination
Strong experience working with cross-functional teams, including business stakeholders, IT, and vendors
Must be proficient in Microsoft Office
Strong knowledge of project management methodologies (PMP not required)
Experience with project management and collaboration tools (Jira, Smartsheet, MS Project, Azure DevOps or similar)
Experience coordinating and leading User Acceptance Testing (UAT)
An understanding of the software development life cycle (SDLC) is a plus
Strong verbal and written communication skills
Strong decision making and organizational skills
Ability to perform processing duties with minimal supervision
High degree of professionalism and personal presence
Ability to interact effectively and professionally, and provide exceptional service, both internally and externally at all times.

Benefits

Comp & perks

Medical/Rx
Dental
Vision
Life Insurance
Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Paid Time Off
Holidays
Preferred Partner Discounts
Free Mental Health & Enhanced Advocacy Services