Programs Associate – Account Coordinator

Brown & Brown Insurance

Programs Associate Account Coordinator managing customer accounts at Brown & Brown. Responsibilities include issuing insurance certificates, processing claims, and maintaining documentation in Phoenix, AZ.

Posted 7/20/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in processing insurance documents, maintaining confidentiality, and effectively communicating with stakeholders. Skilled in managing administrative tasks within a professional office environment.

Highest-signal resume keywords

Certificate IssuancePolicy ProcessingMS Office Suite ProficiencyConfidentiality MaintenanceTelephone Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Certificate Of Insurance IssuancePolicy ProcessingChange Request ProcessingInvoice ProcessingClaims Reporting

Soft Skills

Exceptional Telephone DemeanorAttention To Detail

Tools & Technologies

MS Office SuiteSpreadsheets

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

InsuranceProfessional Office Environment

About the role

Key responsibilities & impact

Issue certificates of insurance and evidences of property insurance.
Issue ID cards.
Order loss runs and experience mods from current carriers.
Order MVRs when required for wholesalers.
Process change requests, endorsements, and invoice agency bill items.
Process policies, complete checklists, and communicate discrepancies with the Account Executive (AE).
Process audits and invoice agency bill items.
Report claims as needed.
Pull and attach online documents.
Maintain and update spreadsheets.

Requirements

What you’ll need

High school diploma or equivalent
Proficient with MS Office Suite
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Professional office environment experience (Preferred)

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.