Call Center Associate
Brown & Brown Insurance
full-time
Posted on:
Location Type: Office
Location: Troy • Florida, Missouri • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handle incoming phone calls
- Utilize company policies to solve customer concerns
- Direct calls to the managerial team when necessary
- Provide first call resolution
- Administer and resolve all customers’ inquiries
- Provide response to all incoming telephone queries
- Maintain excellent organization skills
Requirements
- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Quality Scores of 95% or higher
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS Office
Soft skills
organization skillstelephone demeanorconfidentialitycustomer serviceproblem-solvingcommunication
Certifications
high school diplomaGED