Employee Navigator Team Lead

Brown & Brown Insurance

Employee Navigator Team Lead responsible for overseeing successful delivery of benefits administration systems. Lead team to ensure seamless implementation and client satisfaction.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in benefits administration, project management, and team leadership, with a focus on delivering high-quality service and maintaining strong client relationships. Proficient in leveraging data for performance monitoring and resource management.

Highest-signal resume keywords

Benefits AdministrationEmployee NavigatorProject ManagementCoaching and MentorshipCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementBenefits AdministrationData AnalysisTime TrackingEscalation Management

Soft Skills

Problem-SolvingInterpersonal SkillsResource ManagementCollaboration

Tools & Technologies

MS Office SuiteTicketing Systems

Industry Keywords

Client StakeholdersService DeliveryQuality Standards

About the role

Key responsibilities & impact

Own the end-to-end delivery and performance of the pod, including implementations, renewals, and ongoing service work.
Ensure all projects and service requests are completed on time, within scope, and meet established quality standards.
Monitor workloads across the pod and proactively balance resources within the pod and collaborate across teams to meet demand and deadlines.
Leverage data and metrics from ticketing systems to monitor team performance, ensure timely ticket management, and maintain accurate time tracking.
Provide ongoing coaching, mentorship, and development to pod members across all roles in the pod.
Build and maintain strong relationships with aligned B&B offices and key client stakeholders.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
5+ years of experience in benefits administration or related field
3+ years of experience working with Employee Navigator
Proven ability to manage multiple priorities and deadlines in a fast-paced environment
Strong problem-solving and escalation management skills
Excellent communication and interpersonal skills
Proficiency with MS Office Suite.

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.