Junior Operations Assistant – Administrative Coordinator

Brown & Brown Insurance

Junior Operations Assistant/Administrative Coordinator at Brown & Brown helping customers with carrier platforms. Responsible for customer support, documentation maintenance, and workflow communication.

Posted 7/10/2026full-timeRemote • Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming • 🇺🇸 United StatesJunior💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and documentation management, ensuring accurate processing and effective communication. Proficient in utilizing MS Office and Agency Management Software Systems to enhance workflow efficiency.

Highest-signal resume keywords

Customer SupportDocumentation ManagementMS Office ProficiencyAgency Management Software ExperienceWorkflow Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem SolvingClear CommunicationTimely Response

Tools & Technologies

MS OfficeAgency Management SoftwareCarrier Websites

Industry Keywords

Customer ExperienceStandard Operating ProcedureInternal DatabasesDocumentation AccuracyWorkflow Status

About the role

Key responsibilities & impact

Help new customers establish platform credentials with our various partners
Provide responsive customer support by diagnosing issues, troubleshooting problems, and delivering effective solutions to ensure a positive user experience
Collect proper documentation and forms to maintain customer files accurately and consistently in accordance with department workflows and procedures
Update customer information in our internal databases, on carrier platforms, and carrier partners
Task and pend to ensure timely and accurate processing, follow up as needed
Contribute or create a standard operation procedure for each process to be shared amongst your team for training and reference
Provide clear communication and documentation of workflow status
Respond to inquiries in a timely and professional manner

Requirements

What you’ll need

Working knowledge of MS Office (Word, Excel, & Outlook)
Working knowledge of carrier websites (preferred)
Experience with Agency Management Software Systems (preferred)

Benefits

Comp & perks

Medical/Rx
Dental
Vision
Life Insurance
Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Paid Time Off
Holidays
Preferred Partner Discounts and more.