Commercial Lines Account Manager

Brown & Brown Insurance

Commercial Lines Account Manager responsible for servicing new and existing insurance accounts. Working closely with team members to achieve agency sales goals and service standards.

Posted 5/28/2026full-timeSyracuse • New York • 🇺🇸 United StatesJuniorMid-Level💰 $29 - $41 per hourWebsite

About the role

Key responsibilities & impact

Develop a full working knowledge of Commercial Lines procedures.
Handle client requests for information, endorsements, forms, and rates for accuracy, recommending changes or amendments.
Review and analyze policies, endorsements, forms, and rates for accuracy, recommending changes or amendments.
Oversee the requests for endorsements, and control and preparation of binders, certificates, invoices, automobile identification cards, and similar items.
Review suspense on a regularly scheduled basis, re-suspending or handling items as appropriate.
Maintain account files, overseeing that documents are placed into appropriate sections of automated database.
Order cancellations where requested or required.
Assist in clearing unbilled items, account differences, and commission differences.
Coordinate premium financing needs with Accounting Department.
Keep producers informed of real or potential problems.
Correspond with markets and clients, accompanying producers on visits as requested.
Responsible for the marketing of assigned accounts, obtaining and evaluating quotations, and determining and recommending markets.
Maintain knowledge of carrier underwriting criteria, deviations, plans, and marketing policy.
Maintain knowledge of approved rates by the respective carriers, and be able to explain the rating of any policy.
Negotiate with company underwriters.
Prepare complete and accurate submissions.
Prepare and/or modify quotations when required.
Maintain a suspense file for proper follow up of outstanding quotation requests.
Prepare policy orders to the successful carrier, binding and invoicing as appropriate.
Check carrier issued policies for accuracy.
Inform carrier and client of forthcoming corrections.
Utilize agency automation with a high level of knowledge and proficiency.
Follow procedures as established in the Commercial Lines Procedure Manual.
Pursue a program of personal and professional development.
All other duties as assigned.

Requirements

What you’ll need

High School degree or equivalent.
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
Able to create, edit, and merge letters, spreadsheets, labels, etc.
Valid Insurance Producer license in good standing (authorities in states needed to service the assigned book of business) or ability to obtain such within 90 days of hire.
Preferred: College Degree in a business-related field.
CPCU and/or CIC designation preferred.
1-2+ years of insurance experience, or a related field.

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

policy analysisendorsement managementaccount file maintenancepremium financing coordinationquotation preparationnegotiation with underwriterssuspense file managementdocument accuracy checkingagency automation proficiencyinsurance experience

Soft Skills

client communicationproblem-solvingorganizational skillsattention to detailinterpersonal skillsprofessional developmentteam collaborationtime managementadaptabilitycustomer service

Certifications

Insurance Producer licenseCPCU designationCIC designation