Sales Operations Support Representative II

Brown & Brown Insurance

Sales Operations Support Representative providing stellar customer service to agents with LocalEdge Brokerage. Handling inquiries, processing tasks, and collaborating with departments to resolve issues.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $23 per hourWebsite

About the role

Key responsibilities & impact

Answer phones, chats, emails, and process tasks to solve agency issues, questions, or concerns.
Create new and renewal of insurance invoices.
Obtain, stamp, and organize documentation required by states and/or carriers.
Issue notices of cancelation and non-renewals in accordance with state specific guidelines.
Solve and/or correct agency request discrepancies or processing errors.
Evaluate documentation and information to determine compliance with regulations or standards.
Handle confidential information with tact and discretion.
Partners with other departments, agents, and carriers to resolve issues and address needs.
Follow Standard Operating Procedures for all tasks performed and provide feedback to Leaders for revisions.
Reflect a positive attitude toward others.
Cross train with peers and other departments.

Requirements

What you’ll need

High School diploma or equivalent
Aptitude to learn multiple computer systems
Proficiency with Microsoft Office Package (Excel, Word, Outlook)
Ability to work independently or in a team environment to achieve common goals
Knowledge of data processing capabilities and procedures
Schedule flexibility
Attention to detail
Time management
Organizational skills
Ability to demonstrate, understand, and apply department values: communication, accuracy, reliability, and excellence.
Typing 50+ wpm preferred.
Excellent communication skills, both written and verbal.
Optional Skills: Associate degree or higher preferred.
3+ years of experience in customer service or related field
General knowledge of standard insurance concepts, underwriting practices, and procedures preferred.
General Lines Agent License

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Officedata processingtyping 50+ wpminsurance invoicingcompliance evaluationissue resolutiondocumentation organizationtask processingStandard Operating Procedures

Soft Skills

attention to detailtime managementorganizational skillscommunication skillsteamworkindependencepositive attitudetact and discretionflexibility

Certifications

General Lines Agent License