Employee Benefits Account Manager

Brown & Brown Insurance

Employee Benefits Account Manager seeking to provide customer service regarding open enrollment and renewals. Responsible for client presentations and claims issue advice.

Posted 5/22/2026full-timePortland • Oregon • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for renewal process from start to finish including but not limited to: pre-renewal analysis, renewal analysis, and renewal administration
Lead open enrollment process including but not limited to: creation of marketing materials, system training, onsite set up & client trouble shooting
Build strong relationships and provide customer centric solutions using speed and agility
Advise and direct clients on claims issues, administration, benefit plans and federal/state laws such as: COBRA, HIPAA, FMLA, ERISA etc.
Create, prepare and present client presentations
Answer customer and carrier questions through all means of communications such as through calls, personal meetings, seminars, etc.
Discuss various funding mechanism options with customers, such as level funding, self-funding, etc.
Act as an expert regarding Account Management and advocate for customers on employee claim issues, carrier relations, and all related duties.
Follow new customer onboarding process including sending BORs to carriers, completing ICR/Top Gun, compliance paperwork to new customers.
Review carrier certificates/policies/SPDs for accuracy, complete contract review checklist and file appropriately in IR before sending final versions to customers.

Requirements

What you’ll need

Bachelor’s Degree (BA/BS) with three (3) years of experience in the field of Employee Benefits Administration or high school graduate with a minimum of five (5) years of related experience, other combination of work and/or education will be considered
Solid knowledge and understanding of group health and welfare benefit plan coverage, current legislation, rules, laws, and other regulations.
Familiarity with complex benefit issues to serve as the key contact for customers to resolve them.
Fluent with Microsoft Windows, Office 365, Word, and Excel
Exceptional telephone demeanor
Must have excellent customer service and interpersonal skills
Maintain a high level of confidentiality
Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position.

ATS Keywords

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Hard Skills & Tools

Employee Benefits Administrationpre-renewal analysisrenewal analysisrenewal administrationclaims issues resolutioncontract reviewfunding mechanismscompliance paperworkcustomer onboardinggroup health and welfare benefit plan coverage

Soft Skills

customer serviceinterpersonal skillsrelationship buildingcommunicationproblem-solvingagilityconfidentialitypresentation skillstelephone demeanortroubleshooting