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Systems Support Specialist
Brown & Brown InsuranceSystems Support Specialist providing systems support and operational analysis for client interactions. Managing data integrity, system configurations, and reporting for operational efficiency.
About the role
Key responsibilities & impact- Provide systems support to all areas of the profit center’s client interactions
- Manage master data, including creation, updates, deletions, and ongoing data integrity
- Oversee dealer onboarding processes, ensuring accurate system setup and alignment with operational standards
- Review and validate system configurations for new and existing users, making adjustments and corrections as needed
- Provide quality assurance for imported data and ensure consistency across systems
- Assist in the development and delivery of reports, dashboards, and data analysis to support business decisions
- Support the data warehouse by identifying and revising reporting requirements in collaboration with stakeholders
- Evaluate, test, and implement new or upgraded software systems; contribute to strategic decisions regarding system enhancements
- Communicate with carriers to provide accurate data, resolve discrepancies, and support operational needs
- Collaborate with external agencies to provide rate development support using current structures, product data, and custom reporting
- Recommend and implement process improvements to enhance operational efficiency and data accuracy
- Handle confidential data and information in accordance with company policies and compliance standards
- Engage in continuous personal and professional development to stay current with industry trends and technologies
Requirements
What you’ll need- High School Diploma
- Proficient with MS Office Suite
- Exceptional telephone demeanor
- 1 – 3 years’ experience in a similar position
- Associate’s or Bachelor’s degree in a business or financial related discipline (Preferred)
- 1-2 yrs exp in StoneEagle, PCMI/PCRS or similar software platform (Preferred)
Benefits
Comp & perks- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementdata integrityquality assurancedata analysisreport developmentsystem configurationsoftware implementationprocess improvementdata warehousingreporting requirements
Soft Skills
communicationcollaborationproblem-solvingattention to detailorganizational skillscustomer serviceadaptabilityprofessional developmentinterpersonal skillstelephone demeanor
Certifications
High School DiplomaAssociate’s degreeBachelor’s degree