Senior Client Account Manager

Brown & Brown Insurance

Client Account Manager Sr. at Brown & Brown responsible for managing insurance accounts and enhancing client relationships.

Posted 5/13/2026full-timeBowling Green • Kentucky • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the day-to-day account management of an assigned book of business, including but not limited to processing policies/endorsements, invoicing, issuance of certificates of insurance, claims reporting and follow up as needed, premium breakdowns, auto ID cards, policy changes, review of policy forms, providing coverage comparisons, loss analysis and responding to coverage questions
Build courteous and successful relationships with clients, vendors and carriers to improve client retention
Identify gaps in coverage and consult leadership or producer of options to advise the client
Manage the renewal process for all assigned clients with the producer including ordering updated loss information, obtaining updated information, handling renewal applications, renewal marketing, account rounding, reviewing and negotiating the renewal pricing as well as preparing the renewal proposal, and binders
Review internal compliance and client disclosure requirements, policies, endorsements and certificates to ensure alignment with client expectations and legal requirements
Assist in growing the assigned book of business through account rounding and referrals
Document renewal, sales, and insurance operations compliance documents into the sales management database
Perform other duties as assigned

Requirements

What you’ll need

Valid Insurance Producer license
Knowledge of insurance coverages, contracts, and state regulations where business is conducted
Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher
Able to create, edit, and merge letters, spreadsheets, labels, etc.
Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
5+ years’ experience in the insurance industry, or a related field
College Degree in a business-related field (preferred)

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance coveragespolicy processingclaims reportingpremium breakdownsrenewal marketingloss analysisaccount roundingcompliance documentationpolicy changescoverage comparisons

Soft Skills

client relationship managementcommunicationnegotiationproblem-solvingattention to detailorganizational skillscustomer serviceconsultationteam collaborationadaptability

Certifications

Insurance Producer license