Customer Success Specialist – Employee Navigator

Brown & Brown Insurance

Customer Success Specialist handling Employee Navigator technology solutions for clients. Ensuring compliance and optimizing enrollment platforms with a focus on client support and collaboration.

Posted 5/9/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $31 per hourWebsite

About the role

Key responsibilities & impact

Serve as a subject‑matter resource for Employee Navigator in client meetings and internal collaboration.
Perform root cause analysis to diagnose and resolve escalated platform and enrollment issues.
Service new and existing moderately (or greater) complex client Employee Navigator websites, following established SOPs and best practices.
Support moderate‑complexity (or greater) clients and enhancement projects.
Provide daily direct support to assigned clients and indirect support through teammate development.
Anticipate and respond to client questions related to benefits enrollment, eligibility, and system functionality.
Support open enrollment preparation, testing, validation, and post‑open enrollment issue resolution.
Promote teamwork, collaboration, knowledge sharing, and a positive, client‑focused approach.
Maintain accuracy, quality, and timeliness while managing multiple client priorities.
Interpret and follow SOPs and contribute recommendations for process and platform improvements related to Employee Navigator.

Requirements

What you’ll need

Associate’s or Bachelor’s degree or equivalent work experience
2–5 years of benefits technology or software implementation experience
Hands‑on experience with Employee Navigator required
Experience supporting benefits enrollment, eligibility, and platform configuration
Ability to quickly learn and apply new systems and concepts
Proficient with Microsoft Office Suite
Strong experience working with database‑driven, web‑based platforms
Professional, confident communication style with strong customer‑service skills
Exceptional attention to detail and strict deadline management
High level of discretion and confidentiality
Ability to travel occasionally if requested (less than 5%)
Experience in insurance, employee benefits, HR, or financial services environments preferred.

Benefits

Comp & perks

Medical/Rx
Dental
Vision
Life Insurance
Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off
Holidays
Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Employee Navigatorbenefits technologysoftware implementationbenefits enrollmenteligibilityplatform configurationdatabase-driven platformsweb-based platformsMicrosoft Office Suiteroot cause analysis

Soft Skills

customer servicecommunicationattention to detaildeadline managementteamworkcollaborationknowledge sharingproblem-solvingdiscretionclient-focused approach

Certifications

Associate’s degreeBachelor’s degree