Product Manager – Digital Distribution and Servicing

Brown & Brown Insurance

Product Manager leading digital product strategy for online insurance distribution at Brown & Brown. Focus on enhancing customer experience and optimizing acquisition performance.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Define and own the digital product strategy for online insurance distribution and servicing
Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives
Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance)
Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO)
Optimize digital funnels across web, mobile, and partner ecosystems
Lead experimentation (A/B testing) to continuously improve acquisition performance
Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals)
Reduce cost-to-serve through automation and intelligent workflows
Enhance customer experience through seamless omnichannel journeys
Define and track KPIs across the product lifecycle
Leverage data to prioritize backlog and inform product decisions
Partner with data science teams to embed personalization, pricing insights, and predictive models
Own the product backlog and work closely with engineering teams in agile delivery models
Translate business requirements into clear user stories and acceptance criteria
Ensure timely, high-quality delivery of product features
Collaborate with underwriting, distribution, marketing, operations, and compliance teams
Align senior stakeholders on roadmap priorities and trade-offs
Act as the “voice of the customer” across internal forums
Ensure all digital journeys comply with regulatory requirements across relevant markets
Work closely with compliance and risk teams to embed controls within digital processes
Build and lead a high-performing team of digital product managers

Requirements

What you’ll need

5–10+ years of product management experience, ideally within insurance, fintech, or digital platforms
Strong experience in digital acquisition funnels and/or high-volume transactional products
Proven track record of delivering customer-facing digital products at scale
Deep understanding of digital distribution models (aggregators, direct, embedded)
Strong analytical mindset with experience using data to drive decisions
Experience with agile methodologies and product management tools (e.g. Jira, Confluence)
Excellent stakeholder management and communication skills
Insurance products (e.g. personal lines, SME, or specialty lines)
Knowledge of policy lifecycle (quote, bind, service, claims, renewals)
Familiarity with pricing, underwriting, and regulatory constraints
Able to travel up to 30%.

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementdigital product strategyconversion rate optimizationA/B testingdata analysisagile methodologiesuser storiesacceptance criteriaautomationself-service capabilities

Soft Skills

stakeholder managementcommunicationleadershipanalytical mindsetcustomer experience focuscollaborationteam buildingstrategic thinkingproblem-solvingadaptability