Commercial Lines Account Manager

Brown & Brown Insurance

Commercial Lines Account Manager managing client accounts and ensuring strong relationships. Responsible for retention, service issues, and accurate documentation in agency management system.

Posted 5/8/2026full-timeRemote • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $36 - $41 per hourWebsite

About the role

Key responsibilities & impact

Build, expand and solidify relationships with clients at all levels within the company
Manage and retain existing book of business.
Continuously achieve all audit and performance standards as outlined by leadership.
Follow-up to address customer needs and resolve any problems or issues.
Manage and maintain agency management system with current required information and documents on an ongoing basis, including all IO requirements.
Process daily mail and tasks, including faxes and e-mail, for assigned accounts.
Answer and process all telephone requests for assigned accounts.
Prepare billings and/or invoices on a timely basis.
In conjunction with the Producer, manage ICR process.

Requirements

What you’ll need

High school diploma
Associate or bachelor’s degree (Preferred)
2+ years of experience functioning in Commercial Lines department at an agency or company level (Preferred)
Strong technical knowledge of the industry of expertise currently being targeted.
Proficient with MS Office Suite
Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machines, etc.)
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality.

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

audit standardsperformance standardsbillinginvoicingICR processcommercial lines experience

Soft Skills

relationship buildingclient managementproblem solvingcustomer serviceconfidentialitytelephone demeanor

Certifications

high school diplomaassociate degreebachelor's degree