Senior Commercial Lines Account Manager

Brown & Brown Insurance

Senior Account Manager managing client accounts and relationships for Brown & Brown insurance brokerage. Focusing on client needs, underwriting issues, and renewal processes while ensuring superior service delivery.

Posted 5/8/2026full-timeBethlehem • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Build, expand and solidify relationships with clients by addressing the client’s needs, including the identification and resolution of underwriting or policy issues.
Build, expand and solidify relationships with carriers through regular communication and interaction on assigned accounts.
Manage the renewal process for all assigned clients including reviewing loss information, providing assistance in obtaining updated information, handling renewal applications, remarketing, account rounding, reviewing and negotiating the renewal pricing as well as preparing the renewal proposal and binders.
Always selling or reaching out for new business opportunities in order to grow your current book of business by asking for referrals.
Responsible for the day-to-day account management of client accounts, including but not limited to processing policies /endorsements, invoicing, certificates of insurance, premium breakdowns, auto ID cards, policy changes, review of policy forms, providing coverage comparisons, loss analysis and responding to coverage questions.
Available after hours for client questions via phone or email as needed.
Contract and certificate requirement review as needed.
Maintaining the agency database for assigned clients.
Documentation of conversations and information provided to and/or for clients.

Requirements

What you’ll need

High school diploma or equivalent required
College degree Preferred or minimum of 4 years’ experience in the insurance industry
Regular continuing education focused on coverage issues relevant to current position
Willingness to work in a team environment and act as a back-up when needed
Ability and willingness to learn the agency management system

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementpolicy processingrenewal managementloss analysiscoverage comparisonsinvoicingdocumentationclient communicationpolicy changesremarketing

Soft Skills

relationship buildingteamworkproblem solvingcommunicationclient servicenegotiationadaptabilityattention to detailtime managementinitiative

Certifications

high school diplomacollege degreecontinuing education in insurance