Senior Director, Technology Solutions

Brown & Brown Insurance

Senior Director, Technology Solutions at Brown & Brown overseeing enterprise technology and directing team productivity. Leading IT strategic planning and ITIL service governance for corporate success.

Posted 5/8/2026full-timeDaytona Beach • Florida, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Creates functional strategies and specific objectives for Corporate/HQ Technologies that directly enable business priorities and improve teammate productivity.
Develops and executes budgets, policies, and procedures that strengthen the functional infrastructure—moving quickly from plan to action while ensuring disciplined governance.
Leads the design, implementation, and continuous improvement of service ownership and service taxonomy, service level management, the service catalog, and service portfolio management—driving clarity and fast execution across the business.
Oversees ITIL service operations and transition activities (incident, problem, request, knowledge, change, and configuration management), ensuring rapid response, clear accountability, and dependable service for corporate partners.
Articulates and executes a practical communications strategy for service management that keeps stakeholders informed, sets expectations, and accelerates decision-making.
Enables continual service improvement through effective, transparent metrics tied to key performance indicators and critical success factors—using data to prioritize, act, and deliver measurable business outcomes.
Acts as a guide, coach, and mentor for Technology Services staff—prioritizing teammate development and growth through clear expectations, hands-on coaching, and opportunities to build mastery in ITSM processes and leadership behaviors.

Requirements

What you’ll need

Bachelors degree
15 or more years in IT and business/industry
Five to seven years of leadership responsibilities
Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
Strong leadership capability, executing as appropriate in the areas of responsibility
Expertise in budget planning, financial management and workforce management
Strategic planning and advanced leadership skills
Knowledge and understanding of the current and developing strategic information requirements of a major research university.
Ability to improve operational efficiency, service delivery and information management across the IT organization
Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
Ability to develop requests for and evaluate proposals in reference to leading edge information services technology.
Ability to provide strategic guidance and counsel to internal customers in the assessment and development of existing and/or proposed systems.
Ability to foster a cooperative work environment.
Experience implementing cross-functional process improvements with aptitude for business or process design
Experience driving organizational change through facilitation and consensus building
Experience implementing cross-functional process improvements with aptitude for business or process design.

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ITILbudget planningfinancial managementworkforce managementstrategic planningservice level managementservice catalog managementservice portfolio managementprocess designdata analysis

Soft Skills

leadershipinterpersonal skillscommunication skillscoachingmentoringstakeholder managementdecision-makingteam developmentfacilitationconsensus building

Certifications

Bachelor's degree