EDI Support Specialist

Brown & Brown Insurance

EDI Support Specialist responsible for software implementation in healthcare at Brown & Brown. Managing EDI files, auditing data, and building customer relationships to enhance service.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

About the role

Key responsibilities & impact

Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers
Create, configure, monitor, and manage new and existing EDI files for moderately (or greater) complex customer websites using third-party software
Primarily responsible for final testing, auditing, and troubleshooting of own work and that of Analysts and Senior Analysts, including reviewing and resolving internal EDI questions and discrepancies to ensure proper functionality
Demonstrates a strong ability to interpret and follow SOPs; assists in the development of SOPs and provides process improvement recommendations for the primary platform
Build courteous and successful relationships with customers, vendors, and carriers to improve customer retention
Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed
Maintain a working knowledge of health and benefits products, services, and tools to appropriately configure, test, and renew EDI software tools
Promote teamwork, support, knowledge sharing, and a positive attitude within the department and office
Promote a commitment to achieving or exceeding internal and external performance standards both individually and through teammates
Accountable for individual quality assurance on low to moderate complexity EDI builds, including renewal activity and discrepancy resolution
Anticipate and respond to customer and internal support questions related to EDI, working directly with customers, carriers, and internal teams as assigned
Demonstrate proficiency in root cause analysis and serve as a subject matter resource in customer and internal meetings as needed
Follow department guidelines, policies, and procedures, including professional development and continuing education required for valid licensing
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology
Pursue continuous personal and professional development
Perform all other duties as assigned.

Requirements

What you’ll need

Associate’s, or Bachelor’s degree, or equivalent work experience
2-5 years of applicable software implementation experience
Ability to readily learn and apply new information/concepts
Proficient with MS Office Suite
Experience working with personal computer database applications
Exceptional telephone demeanor, professional approach to problem-solving
Ability to maintain a high level of confidentiality
1-2 years Industry Experience
Experience in Employee Navigator is a plus
2-4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors (preferred)
1-2 years of experience with employee data file manipulation and EDI file development (preferred)

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EDI file developmentdata auditingdata uploadroot cause analysissoftware implementationemployee data file manipulationSOP developmentprocess improvementtestingtroubleshooting

Soft Skills

customer relationship managementteamworkknowledge sharingproblem-solvingconfidentialitycommunicationprofessionalismadaptabilitysupportpositive attitude

Certifications

Associate’s degreeBachelor’s degreevalid licensing