Commercial Lines Account Manager

Brown & Brown Insurance

Commercial Lines Account Manager responsible for managing commercial insurance accounts. Ensuring exceptional customer service and maintaining long-term client relationships.

Posted 4/29/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the daily account management of an assigned book of business, including invoicing, claims reporting and follow-up, premium breakdowns, policy changes, review of policy forms, providing coverage comparisons, and responding to policy questions.
Oversee the completion of administrative tasks, including issuance of certificates of insurance and auto ID cards and processing policies/endorsements.
Build successful relationships with clients, vendors, and carriers to improve client retention.
Identify gaps in coverage and consult leadership or producer of options to advise our clients.
Support the renewal process for all assigned and prospective clients with the producer, including ordering updated loss information, obtaining updated information, handling renewal applications, renewal marketing, account rounding, reviewing and facilitating the renewal pricing, and preparing the renewal proposal and binders.
Review and document internal compliance and client disclosure requirements, policies, endorsements, and certificates to ensure understanding of client expectations, legal requirements, and insurance operations.
Help grow the assigned book of business through account rounding and referrals.
Support marketing and sales teams.
Follow agency guidelines, policies, and procedures.

Requirements

What you’ll need

Strong technical knowledge of coverage in all commercial lines insurance coverage.
4+ years of service/general agency/company experience.
Insurance designation is strongly preferred.
Experience working with AMS 360 is preferred.
Proficient in Microsoft Office Suite.

Benefits

Comp & perks

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

invoicingclaims reportingpremium breakdownspolicy changescoverage comparisonsadministrative tasksrenewal marketingaccount roundinginternal complianceclient disclosure requirements

Soft Skills

relationship buildingclient retentionconsultationcommunicationorganizational skills

Certifications

insurance designation