Commercial Lines Associate Account Manager

Brown & Brown Insurance

Commercial Lines Associate Account Manager managing a small book of accounts and assisting with routine tasks at Brown & Brown in Portland, OR.

Posted 4/29/2026part-timePortland • Oregon • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a small book of assigned accounts
Attend any required training sessions and courses to maintain skills and licensing requirements
Process certificates of insurance for the team
Scan and attach all mail/correspondence in AMS for the team that were not processed by the operations team
Respond to customer emails and phone calls as assigned and if licensed
Copy and assemble proposals
Address policy change requests by processing endorsements
Check policies ensure each policy is delivered to the customer within 30 days of receipt
Review and verify renewals and issue invoices
Prepare renewal reviews as needed for the team
Order loss runs and assist with data capturing for captive programs
Increase revenue by crossing selling and writing new business
Duties are done in a team environment
Other duties or special projects may be assigned

Requirements

What you’ll need

Bachelor’s Degree (BA/BS) with six (6) months of office experience, or high school graduate with a minimum of one (1) year of office environment experience; other combination of work and/or education will be considered
Basic understanding of insurance and business terminology
Fluent with Microsoft Windows, Office 365, Word, and Excel
AMS360 experience or skills to learn software program at an accelerated ability
Exceptional telephone demeanor
Must have excellent customer service and interpersonal skills
Maintain a high level of confidentiality.

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance processingdata capturingpolicy change processingrenewal review preparationcross sellingproposal assemblyinvoice issuanceendorsement processingcustomer correspondence management

Soft Skills

customer serviceinterpersonal skillstelephone demeanorteam collaborationconfidentiality

Certifications

Bachelor’s Degreehigh school diploma