Brown & Brown Insurance

Customer Success Specialist

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $26 - $31 per hour

About the role

  • Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
  • Service new and existing moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
  • Works on moderate complexity (or greater) client projects.
  • Provide direct and indirect (through teammate development) daily support to assigned clients and/or clients as directed.
  • Develop root cause analysis skills to provide direct daily support to assigned clients as directed.
  • Anticipates and responds to client support questions as assigned and works directly with clients.
  • Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
  • Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.

Requirements

  • Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
  • 2-5 years of applicable software implementation experience
  • Proficiency with MS Office Suite
  • Exceptional telephone demeanor, professional approach to problem-solving
  • Attention to detail and the ability to adhere to strict deadlines
  • Ability to maintain a high level of confidentiality
  • Ability to travel for work if requested (Less than 5% of the time)
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysissoftware implementationattention to detail
Soft Skills
professional problem-solvingteamworkknowledge sharingpositive attitudeclient supportconfidentiality
Certifications
Associate’s degreeBachelor’s degree