Customer Success Specialist

Brown & Brown Insurance

Customer Success Specialist collaborating with clients for software deployment in health benefits automation. Handling customer inquiries and promoting performance standards in a positive team environment.

Posted 4/14/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $31 per hourWebsite

About the role

Key responsibilities & impact

Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
Service new and existing moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
Works on moderate complexity (or greater) client projects.
Provide direct and indirect (through teammate development) daily support to assigned clients and/or clients as directed.
Develop root cause analysis skills to provide direct daily support to assigned clients as directed.
Anticipates and responds to client support questions as assigned and works directly with clients.
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.

Requirements

What you’ll need

Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
2-5 years of applicable software implementation experience
Proficiency with MS Office Suite
Exceptional telephone demeanor, professional approach to problem-solving
Attention to detail and the ability to adhere to strict deadlines
Ability to maintain a high level of confidentiality
Ability to travel for work if requested (Less than 5% of the time)

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysissoftware implementationattention to detail

Soft Skills

professional problem-solvingteamworkknowledge sharingpositive attitudeclient supportconfidentiality

Certifications

Associate’s degreeBachelor’s degree