Customer Service Representative – Call Center

Brown & Brown Insurance

Customer Service Representative supporting customers through various channels at CalSurance Associates. Handling inquiries related to insurance coverage, enrollment, and claims with a focus on communication skills.

Posted 4/11/2026full-timeOrange • California • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $25 per hourWebsite

About the role

Key responsibilities & impact

Support incoming calls, emails, and online chats from customers
Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
Respond to questions and requests from clients/customers/agents quickly and accurately
Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
Retrieving and responding to voicemail and emails
Occasional outbound call campaigns

Requirements

What you’ll need

Exceptional listening, communication and writing skills
Ability to handle difficult and detailed inbound/outbound calls
Excellent computer skills including Microsoft Excel, Word, Outlook
Ability to multi-task between various software programs
Some call center experience desired
Customer service experience desired
High School diploma/GED
Must become a licensed Property & Casualty Insurance Agent within 90 days of hire

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer service experiencemulti-taskingMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Soft Skills

listening skillscommunication skillswriting skillsability to handle difficult callsattention to detail

Certifications

Property & Casualty Insurance Agent license