Brown & Brown Insurance

Customer Service Representative – Call Center

Brown & Brown Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Orange • California • United States

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Salary

💰 $21 - $25 per hour

About the role

  • Support incoming calls, emails, and online chats from customers
  • Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
  • Respond to questions and requests from clients/customers/agents quickly and accurately
  • Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
  • Retrieving and responding to voicemail and emails
  • Occasional outbound call campaigns

Requirements

  • Exceptional listening, communication and writing skills
  • Ability to handle difficult and detailed inbound/outbound calls
  • Excellent computer skills including Microsoft Excel, Word, Outlook
  • Ability to multi-task between various software programs
  • Some call center experience desired
  • Customer service experience desired
  • High School diploma/GED
  • Must become a licensed Property & Casualty Insurance Agent within 90 days of hire
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencecustomer service experiencemulti-taskingMicrosoft ExcelMicrosoft WordMicrosoft Outlook
Soft Skills
listening skillscommunication skillswriting skillsability to handle difficult callsattention to detail
Certifications
Property & Casualty Insurance Agent license