Brown & Brown Insurance

Consultant – Client Management

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $150,000 - $175,000 per year

About the role

  • Build trust, rapport, and a deep understanding of client project needs and deliverables while serving as a liaison and internal advocate for clients.
  • Assist with preparation of written statement of work (SOW) requirements and manage project deliverables from inception to completion.
  • Ensure exceptional service delivery through personal efforts and guiding project team members.
  • Provide proactive, personalized, and strategic support to deliver a seamless client experience.
  • Prepare and lead internal and external meetings with key stakeholders to align objectives and expectations.
  • Collaborate with associates to maintain accurate, up-to-date documentation of client interactions, milestones, issues, and deliverables.
  • Ensure consistent execution of tools, communication protocols, and project processes.
  • Analyze project workflows, identify gaps, and implement corrective actions, including managing escalations as needed.
  • Conduct reviews to ensure deliverables align with client goals and project requirements.
  • Manage multiple projects, analyze data, and disseminate findings to relevant departments.
  • Ensure project deliverables are met with clear and timely communication, in collaboration with colleagues.
  • Utilize advanced analytical skills and in-depth knowledge of the marketplace and healthcare industry to build strong client relationships and develop effective, informed project strategies.
  • Collaborate with the executive sponsor and team to evaluate progress and refine goals as necessary.

Requirements

  • 5+ years’ of experience in the healthcare industry, including managed care and commercial benefit sectors.
  • Proficient in managing client relationships and addressing multifaceted project needs.
  • Skilled in creating comprehensive Statements of Work (SOW) to align with client objectives and project deliverables.
  • Experienced in developing and executing business plans to support and exceed project goals.
  • Demonstrated excellence in written and oral communication, including presentations to high-level executives and leadership at all organizational levels.
  • Strong interpersonal abilities with a high level of professionalism in all interactions.
  • Capable of working autonomously while effectively navigating complex matrixed environments.
  • Adept at resolving challenges with a methodical, detail-oriented approach.
  • Exceptional ability to understand and manage emotions, fostering productive and positive relationships.
  • Experienced in resolving conflicts and developing forward-thinking strategies.
  • Strong analytical skills for evaluating data, identifying trends, and informing decisions.
  • Proven ability to build, adapt, and implement effective business plans that align with evolving client needs and market dynamics.
  • Skilled at reevaluating priorities and strategies to address changing client and market demands.
  • Expert in prioritizing initiatives with the greatest return on investment.
  • Deep understanding of the complexities of client needs and the ability to deliver tailored solutions.
  • Proficient in organizing, prioritizing, and tracking multiple projects, meeting deadlines, and managing competing priorities effectively.
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementproject managementstatement of work (SOW) creationbusiness plan developmentdata analysisconflict resolutionstrategic planningproject workflow analysisdocumentation managementmultifaceted project needs addressing
Soft Skills
communicationinterpersonal skillsprofessionalismautonomydetail-orientedemotional intelligenceproblem-solvingadaptabilityprioritizationcollaboration