Claims Consultant
Brown & Brown Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Seattle • Washington • United States
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Salary
💰 $75,000 - $90,000 per year
About the role
- Document Agency Automation System – Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures
- Keep the customers informed of the status of their claim
- Assist the insured with organizing, documenting and presenting small and large property loss claims
- Assist insured with negotiating with total loss on autos to their carrier
- Research and conduct coverage analysis on claims
- Review Reservation of Rights letters and offers response to insured
- Review and offer rebuttals as necessary to coverage disclaimers
- Gather supportive documentation to include with any rebuttal
- Review accounts with claims for adequate coverage; recommends appropriate coverage/changes to AM or insured and documents
- Deal promptly and with full disclosure with all carrier personnel
- Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed
- Record all activities in claims files in the agency automation system as defined in the Claims Procedures
- Inform appropriate personnel of claims issues involving clients
- Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures
- Create and Present Claims training of staff
- Visit Clients and Carriers as agreed with Producers and other account management staff
- Consistently meet all Brown & Brown established Quality Control Practices & Timelines
- Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures
- Manage & maintain individual Washington Producer’s License by attending appropriate CE classes
- Stay current on company insurance products and offerings
- Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs
Requirements
- High school diploma or equivalent
- 5 years’ experience in either Personal & Commercial Lines
- Washington State Producer License
- Valid Drivers’ License
- Working knowledge of MS Office (Word, Excel, & Outlook)
- Working knowledge of carrier websites (Preferred)
- Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI) (Preferred)
- Experience with Applied Agency Management System (Preferred)
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims procedurescoverage analysisnegotiationdocumentationrebuttalsquality control practicesworkflow documentationclaims training
Soft Skills
customer servicecommunicationorganizationproblem-solvingattention to detail
Certifications
Washington State Producer LicenseARMCRMCICCPCUAICAAI