Claims Consultant

Brown & Brown Insurance

Claims Consultant providing accurate claims resolution for Personal & Commercial clients. Documenting and managing insurance claims while ensuring customer satisfaction.

Posted 4/11/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Document Agency Automation System – Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures
Keep the customers informed of the status of their claim
Assist the insured with organizing, documenting and presenting small and large property loss claims
Assist insured with negotiating with total loss on autos to their carrier
Research and conduct coverage analysis on claims
Review Reservation of Rights letters and offers response to insured
Review and offer rebuttals as necessary to coverage disclaimers
Gather supportive documentation to include with any rebuttal
Review accounts with claims for adequate coverage; recommends appropriate coverage/changes to AM or insured and documents
Deal promptly and with full disclosure with all carrier personnel
Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed
Record all activities in claims files in the agency automation system as defined in the Claims Procedures
Inform appropriate personnel of claims issues involving clients
Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures
Create and Present Claims training of staff
Visit Clients and Carriers as agreed with Producers and other account management staff
Consistently meet all Brown & Brown established Quality Control Practices & Timelines
Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures
Manage & maintain individual Washington Producer’s License by attending appropriate CE classes
Stay current on company insurance products and offerings
Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs

Requirements

What you’ll need

High school diploma or equivalent
5 years’ experience in either Personal & Commercial Lines
Washington State Producer License
Valid Drivers’ License
Working knowledge of MS Office (Word, Excel, & Outlook)
Working knowledge of carrier websites (Preferred)
Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI) (Preferred)
Experience with Applied Agency Management System (Preferred)

Benefits

Comp & perks

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims procedurescoverage analysisnegotiationdocumentationrebuttalsquality control practicesworkflow documentationclaims training

Soft Skills

customer servicecommunicationorganizationproblem-solvingattention to detail

Certifications

Washington State Producer LicenseARMCRMCICCPCUAICAAI