Brown & Brown Insurance

Collections Specialist

Brown & Brown Insurance

full-time

Posted on:

Location Type: Hybrid

Location: Florida • United States

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Job Level

Junior

About the role

  • Responsible for managing the full lifecycle of Social Security Disability Insurance (SSDI) fee‑related activities, including invoice follow‑up, fee petition preparation, and communication with the Social Security Administration (SSA).
  • Ensure timely payment of outstanding SSDI invoices by proactively contacting SSA Payment Centers, maintaining detailed collection notes, and responding promptly to inquiries from SSA representatives, claimants, and customers.
  • Call the Social Security Administration ("SSA") Payment Centers for status checks on outstanding Social Security Disability Insurance ("SSDI") invoices.
  • Analyze documents, and respond to SSA, claimants and customers on all fee related correspondence.
  • Prepare SSDI Fee Petition Templates and submit to the appropriate SSA office.
  • Follow up with the Social Security Administration offices for fee petition payment inquiries.
  • Maintain current collection notes in Salesforce on all invoices greater than 30 days.
  • Create and maintain extensive contacts throughout all SSA Payment Centers with Benefit Authorizers, Claim Authorizers, and Deputy and Mod managers.

Requirements

  • High school diploma (or equivalent) with at least one year of office experience;
  • Prior telephone support experience is a plus.
  • Proficient in Microsoft Word and Excel;
  • Experience with Salesforce and Workday is a plus.
Benefits
  • Entry level opportunity into collections
  • Remote and in-office work opportunity available
  • Full-time schedule, but with flexible hours
  • Comprehensive medical, dental, and vision coverage
  • Access to covered mental health resources
  • Tuition reimbursement & student loan repayment benefits
  • A competitive 401k match
  • Employee Stock Purchase Program available to all teammates
  • Generous paid time off plan
  • Joining a culture of caring that values diversity of thought and background
  • Regularly scheduled team meetings and one-on-one development time with your leader
  • Opportunities for career advancement within team, as well as the broader organization
  • Teammate Benefits & Total Well-Being
  • We go beyond standard benefits, focusing on the total well-being of our teammates, including:
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
invoice managementfee petition preparationdocument analysiscollection note maintenance
Soft Skills
communicationproactive follow-upcustomer service