Learning and Development Manager
Brown & Brown Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • United States
Visit company websiteExplore more
About the role
- Designs, develops, and implements learning programs, job aids, and performance support tools that support operational workflows, systems training, and business processes.
- Performs needs assessments in partnership with operational leaders to identify knowledge gaps, skill gaps, or process gaps that impact performance or customer experience.
- Translates complex operational content into structured learning experiences including curricula, documentation, guides, simulations, and reference materials.
- Partners with SMEs, Process Owners, QA/Audit, and Operations leadership to define learning requirements and validate content accuracy.
- Coordinates with LMS administrators and external vendors to ensure content distribution, accessibility, tracking, and reporting.
- Monitors feedback, evaluates effectiveness, and measures learning outcomes using performance, quality, and operational metrics.
- Continuously optimizes learning processes and assets to reduce rework, improve time-to-competency, and enhance user experience.
- Conducts research and benchmarking on learning trends, learning technologies, and workflow enablement tools.
- Supports audits, compliance updates, rollout communications, change management, and documentation related to new products, system releases, and operational changes.
- Leads small-to-medium scale L&D projects and contributes to cross-functional initiatives that improve operational training maturity.
- Prepares written and verbal summaries, training plans, and recommendations for senior stakeholders.
Requirements
- Ability to design and develop training content, curricula, job aids, and system training materials.
- Facilitate engaging learning sessions both virtually and in person.
- Work with SMEs to gather requirements and validate technical accuracy.
- Ability with project planning, scheduling, prioritization, and stakeholder communication.
- Use data to assess learning effectiveness and inform improvements.
- Have strong written communication, documentation, and instructional writing.
- Build learning measurement strategies and feedback loops.
- Advanced proficiency in PowerPoint, Word, Excel, and process documentation tools (e.g., Visio, Lucidchart, Miro, etc.).
- Attention to detail, follow-through, and ability to deliver with high quality.
- Learning & development practices, instructional design models, and adult learning theory.
- Operational training methods include SOP development, workflow mapping, systems training, and performance support tools.
- Business process improvement methodologies and continuous improvement concepts.
- Data-driven performance measurement and training impact analysis.
- LMS platforms, learning technologies, and digital enablement tools.
- Strong business acumen with the capacity to quickly grasp organizational operations and industry nuances to inform learning strategy and content development.
- Four plus years of experience in Learning & Development, Instructional Design, Operational Training, or similar function (optional).
- Prior Property & Casualty insurance experience (optional).
- Experience supporting Operations, shared services, underwriting, service center, financial services, or other process-driven environments preferred (optional).
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training content designcurricula developmentjob aids creationsystems training materialslearning measurement strategiesdata-driven performance measurementinstructional design modelsadult learning theorySOP developmentworkflow mapping
Soft Skills
stakeholder communicationattention to detailfollow-throughhigh quality deliveryproject planningschedulingprioritizationwritten communicationdocumentationfacilitation