Brown & Brown Insurance

Sales Operations Support Representative

Brown & Brown Insurance

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $19 - $24 per hour

Job Level

Mid-LevelSenior

About the role

  • Answer phones, chats, emails, and process tasks to solve agency issues, questions, or concerns.
  • Create new and renewal of insurance invoices.
  • Obtain, stamp, and organize documentation required by states and/or carriers.
  • Issue notices of cancelation and non-renewals in accordance with state specific guidelines.
  • Solve and/or correct agency request discrepancies or processing errors.
  • Evaluate documentation and information to determine compliance with regulations or standards.
  • Handle confidential information with tact and discretion.
  • Partners with other departments, agents, and carriers to resolve issues and address needs.
  • Follow Standard Operating Procedures for all tasks performed and provide feedback to Leaders for revisions.
  • Reflect a positive attitude toward others.
  • Cross train with peers and other departments.

Requirements

  • High School diploma or equivalent.
  • Aptitude to learn multiple computer systems.
  • Proficiency with Microsoft Office Package (Excel, Word, Outlook).
  • Ability to work independently or in a team environment to achieve common goals.
  • Knowledge of data processing capabilities and procedures.
  • Schedule flexibility.
  • Attention to detail.
  • Time management.
  • Organizational skills.
  • Ability to demonstrate, understand, and apply department values: communication, accuracy, reliability, and excellence.
  • Typing 50+ wpm preferred.
  • Excellent communication skills, both written and verbal.
  • Optional Skills: Associate degree or higher preferred.
  • 3+ years of experience in customer service or related field.
  • General knowledge of standard insurance concepts, underwriting practices, and procedures preferred.
  • General Lines Agent License.
Benefits
  • Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Officedata processingtyping 50+ wpminsurance invoicingcompliance evaluationdocumentation organizationissue resolutiontask processingstandard operating procedures
Soft skills
attention to detailtime managementorganizational skillscommunication skillsteamworkindependencepositive attitudetact and discretionflexibility
Certifications
General Lines Agent License