Implementation Consultant
Brown & Brown Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Create and configure new and existing moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
- Responsible for final testing and auditing of own and others configured of moderate complexity software to ensure proper functioning, with oversight.
- Assist with providing guidance on the development of SOPs
- Build courteous and successful relationships with customers, vendors and carriers to improve customer retention.
- Primarily responsible for documentation of renewal, sales, and insurance operations compliance documents into the sales management database.
- Assist with the education of customers’ HR administrators on benefits programs, legislation, and regulatory requirements, with respect to assigned software, with very limited oversight.
- Assist with training customers’ HR administrators on assigned software, with very limited oversight.
- Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed
- Maintains a functional knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
Requirements
- Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
- 5+ years of Bswift software implementation experience
- Ability to readily learn and apply new information/concepts
- Intermediate knowledge of benefits administration software implementation, ideally obtained through a service provider or mid to large market reseller
- Ability to travel for work if requested (Less than 5% of the time)
- Exceptional telephone demeanor, professional approach to problem-solving
- Attention to detail and the ability to adhere to strict deadlines.
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Bswift software implementationbenefits administration software implementationwebsite configurationsoftware testingdocumentationSOP developmentcustomer trainingauditingproblem-solvingattention to detail
Soft skills
courteous relationship buildingcustomer retentioncommunicationprofessional demeanorability to learn new conceptstime managementteam developmentindependent supportoversight managementtraining ability