Client Services Manager – Technology Sector

Brown and Caldwell

Client Services Manager at Brown and Caldwell managing client strategies in the technology sector. Responsible for client growth, relationship expansion, and leading business development efforts.

Posted 7/8/2026full-time🇺🇸 United StatesSeniorLead💰 $117,000 - $191,000 per yearWebsite

About the role

Key responsibilities & impact

own and execute a multi-year client growth strategy aligned with BC and client business objectives
develop and advance the client business case, including revenue targets, service expansion, and positioning milestones
secure and deliver profitable work while managing risk exposure
lead the performance of the full client portfolio to achieve revenue, margin, and backlog targets
maintain utilization aligned with portfolio expectations
provide regular performance calibration with Business Unit and Area/Market leadership
build and lead an engaged, high-performing Client Service Team with clear accountability
coordinate resources across business lines and engage SMEs to expand service breadth
mentor developing team members and model effective client leadership
expand relationships across client functional areas and leadership levels
translate client insights and market intelligence into actionable growth strategies
execute structured client engagement plans (minimum 20% client-facing time)
serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies
maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment
flexibility to adapt and execute various additional assignments based on evolving needs

Requirements

What you’ll need

minimum of 10 years of experience in environmental engineering and consulting industry
bachelor's degree in engineering, science, business, sales, or equivalent experience
proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes
advanced professional acumen in balancing project oversight with strategic client leadership
demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders
proficiency in go/no-go decision support and development of effective pursuit win strategies
experience serving as Sales Leader for key proposals
ability to identify and engage appropriate teaming partners to strengthen competitive positioning
advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels
strong ability to research and translate client business drivers into actionable growth strategies
capability to identify emerging client needs and align BC capabilities to capture new market opportunities
demonstrated ability to motivate and align multidisciplinary teams to execute business plans
advanced facilitation, interview, and executive communication skills (written and oral)
working proficiency in risk identification, mitigation, and performance management
familiarity with governance principles, decision-support models, and change leadership practices
proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance
advanced leadership skills with the capability to inspire and guide a team

Benefits

Comp & perks

medical
dental
vision
short and long-term disability
life insurance
employee assistance program
paid time off and parental leave
paid holidays
401(k) retirement savings plan with employer match
performance-based bonus eligibility
employee referral bonuses
tuition reimbursement
pet insurance
long-term care insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Environmental EngineeringProject OversightRevenue Target AchievementStrategic Client LeadershipBusiness Opportunity EvaluationGo/No-Go Decision SupportPerformance ManagementClient Business Case DevelopmentMarket Intelligence TranslationGovernance Principles

Soft Skills

Team MotivationEffective CommunicationMentoringFacilitationAdaptability