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Brown and Caldwell

Client Services Manager – Technology Sector

Brown and Caldwell

Client Services Manager at Brown and Caldwell managing client strategies in the technology sector. Responsible for client growth, relationship expansion, and leading business development efforts.

Posted 7/8/2026full-time🇺🇸 United StatesSeniorLead💰 $117,000 - $191,000 per yearWebsite

Core Competencies

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Core Competencies

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Demonstrates advanced proficiency in managing client portfolios to achieve revenue and growth outcomes, while leading high-performing teams and developing actionable growth strategies based on client insights. Possesses strong leadership and communication skills to inspire teams and engage with clients at multiple organizational levels.

Highest-signal resume keywords
Client Portfolio ManagementSales LeadershipBusiness DevelopmentClient Relationship ManagementRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Environmental EngineeringProject OversightRevenue Target AchievementStrategic Client LeadershipBusiness Opportunity EvaluationGo/No-Go Decision SupportPerformance ManagementClient Business Case DevelopmentMarket Intelligence TranslationGovernance Principles
Soft Skills
Team MotivationEffective CommunicationMentoringFacilitationAdaptability
Tools & Technologies
Digital ToolsData SystemsAI-Enabled Platforms
Industry Keywords
Environmental ConsultingClient Growth StrategyService ExpansionPerformance CalibrationChange Leadership

About the role

Key responsibilities & impact
  • own and execute a multi-year client growth strategy aligned with BC and client business objectives
  • develop and advance the client business case, including revenue targets, service expansion, and positioning milestones
  • secure and deliver profitable work while managing risk exposure
  • lead the performance of the full client portfolio to achieve revenue, margin, and backlog targets
  • maintain utilization aligned with portfolio expectations
  • provide regular performance calibration with Business Unit and Area/Market leadership
  • build and lead an engaged, high-performing Client Service Team with clear accountability
  • coordinate resources across business lines and engage SMEs to expand service breadth
  • mentor developing team members and model effective client leadership
  • expand relationships across client functional areas and leadership levels
  • translate client insights and market intelligence into actionable growth strategies
  • execute structured client engagement plans (minimum 20% client-facing time)
  • serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies
  • maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment
  • flexibility to adapt and execute various additional assignments based on evolving needs

Requirements

What you’ll need
  • minimum of 10 years of experience in environmental engineering and consulting industry
  • bachelor's degree in engineering, science, business, sales, or equivalent experience
  • proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes
  • advanced professional acumen in balancing project oversight with strategic client leadership
  • demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders
  • proficiency in go/no-go decision support and development of effective pursuit win strategies
  • experience serving as Sales Leader for key proposals
  • ability to identify and engage appropriate teaming partners to strengthen competitive positioning
  • advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels
  • strong ability to research and translate client business drivers into actionable growth strategies
  • capability to identify emerging client needs and align BC capabilities to capture new market opportunities
  • demonstrated ability to motivate and align multidisciplinary teams to execute business plans
  • advanced facilitation, interview, and executive communication skills (written and oral)
  • working proficiency in risk identification, mitigation, and performance management
  • familiarity with governance principles, decision-support models, and change leadership practices
  • proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance
  • advanced leadership skills with the capability to inspire and guide a team

Benefits

Comp & perks
  • medical
  • dental
  • vision
  • short and long-term disability
  • life insurance
  • employee assistance program
  • paid time off and parental leave
  • paid holidays
  • 401(k) retirement savings plan with employer match
  • performance-based bonus eligibility
  • employee referral bonuses
  • tuition reimbursement
  • pet insurance
  • long-term care insurance

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