Client Services Manager – Waste Market Sector

Brown and Caldwell

Client Services Manager at Brown and Caldwell, supporting large capital projects in the waste market sector. Engaging with clients and contributing to business growth strategies with a focus on environmental engineering.

Posted 6/27/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.
Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
Build a track record of securing and delivering profitable assignments within Area/Market priorities.
Maintain utilization targets aligned with portfolio responsibilities.
Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client-recognized outcomes.
Maintain accurate and current client data within BC information systems (e.g., WS+).
Support effective engagement of SMEs and Delivery leaders to broaden service impact.
Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
Maintain regular client engagement (approximately 20% of time, billable or non-billable).
Identify and communicate emerging risks affecting client performance or BC exposure.
Flexibility to adapt and execute various additional assignments based on evolving needs.

Requirements

What you’ll need

Typically, a minimum of 5 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.
A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.
Experience working with large capital projects (either selling or delivering)
Experience in the waste market sector
Site investigation or remediation experience

Benefits

Comp & perks

medical
dental
vision
short and long-term disability
life insurance
employee assistance program
paid time off
parental leave
paid holidays
401(k) retirement savings plan with employer match
performance-based bonus eligibility
employee referral bonuses
tuition reimbursement
pet insurance
long-term care insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

environmental engineeringconsultingbusiness developmentsite investigationremediationcapital projectsmarket intelligenceclient portfolio managementgrowth strategiesperformance analysis

Soft Skills

client engagementcommunicationflexibilitystrategic thinkingrelationship buildingteam collaborationproblem-solvingadaptabilityleadershiporganizational skills